Holiday Inn Virginia Beach - Norfolk

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About

The thing about us, is we are all about "you"!

Story

The award-winning Holiday Inn Virginia Beach-Norfolk Hotel and Conference Center is close to it all. Located at 5655 Greenwich Rd in Virginia Beach, Virginia it is right off of highway 264. Making it a breeze to get to the Oceanfront, Downtown Norfolk or any other part of the Hampton Roads area. Our complimentary shuttle makes getting to and from the Norfolk International Airport quick and easy. Take advantage of our many amenities including our outdoor pool and bar, fitness center , and business center. Dine in at one of our food and beverage outlets, both have recently updated their menus. We have free wifi for all of our guests and all of our rooms are non-smoking.

Address: 5655 Greenwich Rd, Virginia Beach, VA 23462, USA

Phone: (757) 499-4400

Website

moc.retneccexeih@ewadm

State: Virginia

City: Virginia Beach

Zip Code: 23462

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

This Hotel really needs to be remodeled! I stayed 3 days 2 nights. The internet wasn't working, until the night b4 leaving! The room was extremely dusty. The mirror in bathroom had stains on it, and there was something hairy right outside my Hotel door the whole time I stayed there.  The Elevator Stainless steel was in bad need of Cleaning due to fingerprints everywhere! Room fixtures need a really good dusting. The Staff was really nice and cordial and so was the cleaning Supervisor we gave her a tip on the best solution of keeping the SS clean. The bed was comfortable the place has the potential to be 3 star but, should be remodeled in my opinion!

 7 years ago (28-03-2018)

Really got excited to see the fried green tomatoes on the menu. Always thought they did a fair job with menu items. The tomatoes were tough. Go figure. How do you get tough tomatoes. Freeze them. Flavor wasn't anything what my mind was expecting. Breading thick. Won't do that again.

 7 years ago (07-04-2018)

To whom it may concern:
I traveled to Virginia Beach this past weekend to celebrate my 25th birthday.  After enjoying a very relaxing and enjoyable stay at a Virginia Beach hotel, I traveled to Norfolk and checked into the Holiday Inn Virginia Beach/Norfolk on Greenwich Road.  Unfortunately, my stay at this Holiday Inn was one of the most terrible hotel stays that I have ever experienced. After checking into the hotel, there were a number of issues that made my stay, and my birthday weekend a very disappointing get-away.  
Included below are the issues and concerns that I encountered during my stay:  

1)  The side chair in our room had a very obvious and somewhat disgusting stain (see attached photo).

 2)   I was unaware that there was a conference at this location. The conference attendees were  quite loud 
       and obnoxious.  When we returned from dinner, we were unable to get on elevator  because there was 
       flash mob dancing in front of the elevator.

3)  Once we were able to finally get to the elevator, there was a repugnant smell made me nauseous. 

4)  When we finally prepared from bed and pulled the sheets back, there was black stringy hairs on the 
     sheets  (which made me think that the housekeeping staff did NOT change the sheets). I called the front 
     desk and explained the situation, and they agreed to bring us replacement sheets. After waiting about 10
     minutes, a bellman knocked on the door and handed me the sheet.  He appeared to have an attitude 
     and instead of coming in and replacing the sheets or apologizing for the inconvenience, he said nothing 
     and turned around and left.
 
5)  I was already disgusted that I had to look at the obviously slept-on sheets, but I feel it was  very 
     inappropriate that I would have to change the dirty sheets that should have been clean to begin with. To 
     my dismay, the replacement sheets that were up by the front desk did not include a fitted sheet - only two
     top sheets.   To top this off, one of the replacement sheets was dirty!! 

6)  Trying to rest in a bed that you sense is not clean is disturbing, but the noise level from the conference 
     attendees traveled up from the lobby making it impossible to rest. Our room was on the sixth floor, but 
     we could STILL hear the very loud noise convention attendees (who were screaming, singing, etc.).  

 7)  The crowd finally settled down around 2:00 am and we were finally about to get to sleep.  However, I
       was startled awake by a loud banging on my door by some drunk idiot! 
This letter is to express my concerns that the hotel was not at the level that I expect when I think of the Holiday Inn franchise.  I feel that it is the responsibility of Holiday Inn staff to ensure that all guest feel accommodated and comfortable.  The lack of clean furniture, odor control, clean and fitting sheets, courteous bellmen, and crowd control all contributed to my having a horrible stay for my birthday celebration.  From my frequent stays at the Holiday Inn, I have come to expect so much more than the service I received at this hotel.  

I travel often and usually ask for a late checkout during my stay, but given my experience at the hotel we left the next morning at 7:45 a.m. because we were simply outdone with our stay at this Holiday Inn. Even though the front desk was staffed with two employees as we walked out, no one bothered to speak or bid us a good stay. I am truly disappointed with the Holiday Inn Virginia Beach/Norfolk and felt compelled to write a letter to express my disappointment.  Hopefully, your corporate office can do something to improve the level of care and attention of this location.

Edit: here it is a almost 2 weeks ago and no one had reached out to me to ask me about my stay in further. This Holiday Inn is A JOKE. No hospitality and no professionalism.

      
      
      
 7 years ago (04-04-2018)

The large warm open foyer with both a bar and a fireplace makes for a nice convention or meeting. Being right next to the interstate for easy on off but far enough away that you cannot hear the interstate is also good. There is road construction just before the exit that is the only bummer and that should be gone in a year

 7 years ago (24-03-2018)

Could've been better. Van in the morning is a mess. The wifi was down AGAIN! I stayed here 2 weeks earlier and the wifi was down also but apparently they were separate incidents. I had specific work related things to take care of. Fortunately their business center was nice. The beds aren't that comfortable. My power button on the remote didn't work even though the rest of it did. My coworker had a sink related issue that was reported. There are some things that could be improved.

 7 years ago (10-04-2018)

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