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Ideal Pet Warehouse Limited

  1. New York
  2. New York Pet Store

Reviews, get directions and contact details for Ideal Pet Warehouse Limited

Ideal Pet Warehouse Limited
Address: 356 E 116th St, New York, NY 10029, USA
Phone: (212) 860-2543
State: New York
City: New York
Zip Code: 10029


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Reviews
No nonsense place. The owner is a dying breed in this city. I buy all my bait there to go fish off the East River. He is not cheap, but you get what you pay for. He is a real New Yorker...
7 years ago (22-04-2018)
A very rude old guy(60s -70s old) working there. One day, I came there to buy some bait. That old men abused me because I disrupted him for just walking in. I apologized for that, but still A lot of dirty words came out from him
7 years ago (13-04-2018)
Very rude people who work there. Theh expected me to know what they had and asked "what do you want" the second i walked in. They dont even have any puppies anyway in a while and every time i ask i get an attitude. Avoid them at all costs.
7 years ago (18-03-2018)
AVOID AT ALL COST. Trust me. There is an older gentleman there that appears to be the store owner who is the rudest and condescending guy I have yet met in retailing/customer service. He has to always be right, ignorant and rude service. Don't believe me? Take a trip there and when you see him see how he reacts if you show up with some knowledge or correct him and notice he will lose his temper. I was there with my mother looking at the birds. I had done extensive research on a few birds and am familiar with his store policies. While there I not only politely corrected him but my mother witness the entire conversation and was also disgusted with his behavior and language with not only towards me but her. He eventually proceed to not only dismiss us during conversation but verbally started attacking us. At this point my mother left the store and did not want to be put in this situation and as I explained to him that was no way to speak or treat customers he simply yelled at me to get out his store and say "don't let the door hit you on your way out" This verbal harassment was because of us simply making some corrections to his "knowledge" and politely noting some differences. I strongly believe that everyone does not hold all the knowledge and when it comes to animals there is always new information. Either way when someone has a different opinion is this the way to treat them? I certainly do not recommend ANYONE going to this pet store. Toxic owner and not supporting his business. My mother certainly does not deserve to be treated this way or anyone's.
8 years ago (27-11-2017)
Mood swings. Where do I begin with this, I bought a lovebird from them a few months back and the story they gave me changes every time and with each trip back to the store I get attitudes. I am on the market for another and said I would come back but they have got the nastiest attitudes over the phone but show up at their store you get greeted nicer. When I bought this bird originally a few months back they told me the sex and would help get me the other pair when I was ready. I come back a few months later and they tell me no, they never know the sex, they can't help me and when I ask further questions they get really rude (hang up, half answers and provide misleading info) Would anyone consider this good service? I went to the store eventually since they are a ways from my house and I did not want to waste a trip but due to needing more food for my current bird I went and I got another story/attitude. The man there made excuses for the other people working there and said that sometimes they are overworked and need breaks and sometimes their bad moods are a result of this. I was polite, explained my situation and he agreed to give me a call back once they got more in stock. He even apologized for their behavior over the phone and in good faith thought they would finally honor their word. Today a friend called and they told him that they did have some in stock but sold therefore they did not only not call me but keep giving me the run around. What I have learned from this place and other reviews here is that if you come into their store or call they will give you a nasty attitude for asking questions or if they are either busy or having a rough day which by no means any excuse for poor customer service. There is an older man there that is the nastiest of them all which be warned will be very short in replies and show little patience towards customers even over the phone. I would say for the best chance of getting ANY service go to their store or test your luck over the phone but not recommended. Also do not take their word for anything that they may promise or tell you in their sales or future stock. If you are looking for a friendly place to not only buy your next family member (pet) and continue business in the future skip it and find another neighborhood pet store with quality personal. I have heard that there are 2 sets of personal the day and afternoon shift. I bought my bird in the afternoon and the nasty people are there in the day. If this makes you reconsider do try them in the afternoons for better slightly better service. This is all I can share to help other fellow buyers based on a handful of visits to this store. PS: They sell lovebirds as of 8/27/17 for $150 and just found a place that carries them aswell for $80 so not only do they charge way more but their attitude was not worth the investment so I will be now taking my business elsewhere. I am all for keeping my business in house and be a returning customer but ran out of patience as well with the level of service and the price is way better elsewhere.
8 years ago (27-08-2017)
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