Interstate All Battery Center

Reviews, get directions and contact details for Interstate All Battery Center

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The things you rely on to run your life, run on portable power. And you can rely on Interstate All Battery Center to keep you powered up.

Address: 2927 Ridge Rd #111, Rockwall, TX 75032, USA

Phone: (214) 771-4100

Website

State: Texas

City: Rockwall

Zip Code: 75032

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

To    Mrs Rachel Chappel 
We apologize for any disappointment that you felt about your visit last week.  I have reviewed the transaction and see the following actions and result:
You came into the store with an MT-78 battery – out of your car.  You stated that it was a bad battery.  We tested it on our Load Tester and the ED18 equipment, and the battery performed perfectly-- THREE  times on the Load Test and the two times  perfectly on the ED18 with results rated as full capacity.   We asked you for information about the vehicle and the vehicle performance with the battery installed.  We were not able to see the battery installed in the vehicle because you had been unable to get the vehicle started.  We told you that that battery was still a great battery.
The Interstate battery MT-78 that you carried into the store was only 8 months old.   It was fully charged.  It was not in the vehicle.   All testing of the battery supported the fact that the battery was still a great battery and at full performance capacity.
You were very convinced that our battery was the cause of your car not starting and you kept repeating your claim that it was a bad battery.  We asked for more information from you about the vehicle but you would not give more information.  The assistant manager is an experienced mechanic and was willing to have a conversation about alternatives and ways to diagnose the problem that you may have had with the car and the battery connection. 
It is our dedicated effort to understand the issues that any customer might sometimes have with a vehicle and a battery when it is connected.  Sometimes a bad cable, a starter issue, an alternator, or other related parts problem can cause the appearance that the battery is bad.  The battery you brought to us was very good.  We were willing to work with you.  You continued to insist that the battery was bad.  You elected to leave with the battery and I could tell by your comments as you walked out the door that you were not happy with us.  We are sorry for your inconvenience and will be happy to test your battery at any time. We recommend if possible that the battery be installed in your car and fully charged when it is tested in the future. 
The Interstate All Battery Center team.

      
      
      
 9 years ago (28-02-2018)

THE LADY THAT RUNS THIS LOCATION IS TERRIBLE!! VERY RUDE AND UNPROFESSIONAL!! SHE IS VERY NOSEY AND OVER TALKS YOU! NO HELP AT ALL!! BY FAR SHE WORSE THAN HER EMPLOYEES NO WONDER IT'S NEVER BUSY WHEN YOU COME IN!! SHE TREATS SOME PPL BETTER THAN OTHERS!!

 9 years ago (20-11-2017)

Didn't like being chased down in the parking lot and asked to come back in and pay $15 core charge. 

 10 years ago (22-04-2017)

Never in my life have I ever met someone more knowledgeable about batteries as Ann Sharber at Interstate All Battery Rockwall.  Excellent service and price.

 10 years ago (08-12-2016)

Great place

 9 years ago (12-03-2018)

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Interstate All Battery Center

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