J.R.Fox Jewelers

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Family Owned & Operated Manufacturing Jeweler

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LOCATIONS:
5717 Grape Road, Mishawaka, Indiana 46545 (574-277-7557)
1105 E. Ireland Road, South Bend, Indiana 56514 (574-291-5700)

Address: 5717 Grape Rd, Mishawaka, IN 46545, USA

Phone: (574) 277-7557

Website

State: Indiana

Zip Code: 46545

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

My fiance and I bought a gemstone (moissanite) engagement ring from JR Fox in August of 2017. A week after we were engaged and I had the ring, a flaw was discovered in the ring. Specifically, the stone had chipped in about 5 places - as a very hard gemstone, this is not supposed to happen (and not so quickly, especially while I was taking extreme care with the ring). I took it to the location that we had purchased it from with all of our paperwork. The salesperson was so rude to me that I was nearly in tears by the time I left - the tone and content of what she said to me told me that since I had not purchased a diamond, that my issue was not worth their time. I asked to price out a fix for the problem, and the salesperson asked me why I would want to do that, since it would just happen again (because the stone was not a diamond). She refused any repairs on the ring, even though she inspected it and found the chips herself. This communicated to me that once JR Fox has a sale, they do not take proper care of their customers.

We later discovered that the distributor of the moissanite has a fantastic warranty program and we were able to get the issue fixed through them. Instead of walking me through that process and going through the options, the salesperson dismissed my issue as "something that will just happen" because the stone was not a diamond.

I was initially very pleased with how JR Fox worked with us on the design process and putting the final product together, but was extremely offended by the way I was treated once the sale was complete.

 8 years ago (10-10-2017)

Replaced the battery on my watch at a reasonable price

 7 years ago (25-01-2018)

I will never do business with Fox Jeweler's again.  I have never been treated so rudely by anyone in my life. I took a clock from my great grandfather into be fixed at the store on Miami and Ireland since I knew nothing about clocks. I talked with the owner when I brought it in and told her what I wanted done and that all the pieces in the envelope are part of the clock. After calling the store 3 times and never getting a call be from the owner I told whom ever it was I talking to make sure they know the pieces that are in the envelope belonged to the clock.
 After getting the clock back and seeing that they did not fix it and realized that they cut the pendulum to make it hang on a piece, my wife and I went back to the store and talked with the owner. I was told I am a liar, that I told them to do whatever it took to get it on and because she did not like my attitude I needed to get the HELL out of the store. I have known this owner for over 40 years.  Both my wife and I could not believe how we got treated. 
I told the owner that I wanted to get the piece that was not put on the clock back, she said she would do what she could to find that piece. About 5 minuets later I get a phone call from her saying she found the piece in the envelope and to come and get it. By her calling me it proves that the piece that the pendulum hung on  was never sent with the clock to get fixed. I feel she realized that she made a mistake and had to cover her bases by telling my wife and I to get the Hell out of her store.  
Just to let Fox Jewelers know that when I got home and I had all the pieces it took me about 3 minuets to solder the pendulum back together where you cut it and put the piece back on for the pendulum the clocks runs just fine.

 8 years ago (18-02-2017)

Nice place, high end stuff!

 8 years ago (07-11-2017)

Most elegant jewelry store in town! Amazing and friendly service. It's also locally owned. 

 8 years ago (25-01-2017)

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