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Reviews, get directions and contact details for Jared The Galleria of Jewelry

Story

The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Brandon today.

Address: 2206 W Brandon Blvd, Brandon, FL 33511, USA
Phone: (813) 657-5913
State: Florida
City: Brandon
Zip Code: 33511


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews
Absolutely the worst customer service in existence. Have had my engagement ring for 2 months and the 18 kt silver platinum prong is bent , have the warranty , live an hour and a half away , called a week in advance to let them know i was coming. Arrived at 11 am as discussed , was told they would try and get it out before 8 pm. Understandably likely busy , but when I called to follow up 5 hours after dropping it off , BRAD was the absolute worst to talk with on the phone. Was told if i had to drive an hour and a half home maybe i should come back he will Lock it up. No , i have other jewelry stores closer to where I live , be appreciative of the fact we passed many to come to your store BRAD. But I can assure you sir , this will be our last visit. You got a lot of our money but you won’t get anymore. I’ll drive an hour and a half the other direction. Thank You. Sharpen your skills in customer service or you’ll get ate alive.
7 years ago (24-02-2018)
DO NOT GO HERE My husband bought my wedding set here last Valentine's Day and spent almost $3400 for the set. We got the warranty on it and you have to bring it in every 6 months for a cleaning and warranty inspection. Ok. No problem. However this time when I went in for the 2nd inspection I had a finger sized for a mother's ring I was buying. I stressed that it was for a different ring multiple times and only needed my wedding set inspected. I dropped it off and went home with my newborn. I came back 4 days later to pick it up. Only to find out that they had sized my wedding set from a 6.5 to an 8! I flipped my lid! They said they were very sorry and would immediately size it back down. I expressed concern about the multiple sizing effecting the stability of the ring and they brushed it off saying it would be fine. Not the point at all but ok. I came back a few days later to find that they had lost a stone while sizing it. Came back again and they had replaced the stone but when they down size they cut out the extra metal and the shank of my ring was cracked! I had had enough. They told me they would go ahead and order the same set from home office and it would be there in 3 weeks. Really NOT THE POINT as it was my wedding set and because of someone's screw up I had to get another. Does sentimentality hold no meaning anymore? Anyway, it took longer than 3 weeks finally got a new set that was not my original wedding set and I was extremely angry. I asked if they would do any type of compensation toward my mother's ring and they said no because the issue wasn't with my mother's ring. If I hadn't already ordered my mother's ring I would have gone elsewhere. We will never be buying from a Jared again.
7 years ago (19-02-2018)
The customer service here needs alot of improvement. There's an older gentlemen with white hair that works there, I think his name is Steven, and his way of speaking with customers especially those with an ethnic background comes off quite disrespectful. My fiance who was there to purchase my ring felt very embarrassing as he was asking personal questions out load like "how much do you make" etc in front of everyone instead of having her fill out a sheet. His response was $10-15k a year? Like that is your first assumption based on appearance? Smh! And when her credit was denied he said outload "yep you dont make enough money to qualify". I have never heard such terrible rasist customer service skills. Needless to say we will never shop here again!
7 years ago (13-01-2018)
I went to Jared's on Saturday to look at the Pandora jewelry and purchase a special Christmas gift..Upon entering the store, the staff did not greet me or ask me if I needed any assistance. So, I found the Pandora section and stood at the showcase counter for 10 minutes waiting to be helped..meanwhile...an older male walked over and stood beside me... a sales associate quickly approached him and asked if she could help him...so I'm thinking...hummm I've been standing here for 10 minutes and no one's offered to assist me! I patiently waited...2 more sales associates came over and they both completely ignored me. I continued to wait...15 minutes later..I'm still standing at the showcase counter...waiting... another customer came over and again the sales associate was quick to assist them! The customer even had the nerve to ask me to move out of his way so he could look at the charms! Really!? Rude!!! Just I turned around and saw a sales associate looking at me so I asked him if he could help me...he said what are you here to purchase? I said..I would like to look at the gold Pandora charms. He disappeared to help another customer so at that point I almost walked out of the store! Finally a sales associate came and asked me if she could help me..I said sure..I've been standing here for over 20 minutes and I'd like to look at a few Pandora charms. The associate was patient as I selected the charms... then she took me to the far back side of the store to ring me up. I paid for my Pandora charms and assumed they would come with a Pandora gift box... instead..the sales associate put them in a generic looking box..I asked her if I could have them put in a Pandora isbox and gift bag...she sighed and said ..umm this is all we have..we are out of Pandora charm boxes and gift bags. Really?!? I find that hard to believe... So I took the generic charm boxes and Jared bag and left the store.. I'm sitting in my car for 3 minutes checking my text messages and notice a lady walking out with a Pandora gift bag! I was so mad...I don't think I will go back to this Jared Shop....the staff at this location needs to be trained in customer service...not impressed at all.
8 years ago (19-12-2017)
My fiance and I spent $9,000.00 on an engagement ring that is now turning my finger blue. Cheap quality for an overly expensive price. When I called up the only thing the lady said rhey can redip the ring for another $40.00 each time. I told her we just bought the ring 3 months ago so I asked if I had to keep doing this again and again. She said yes. Absolutely ridiculous. I will never recommend Jareds to Anyone.
7 years ago (04-01-2018)
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