Johnson's Jewelry

Reviews, get directions and contact details for Johnson's Jewelry

Address: 2014 W Pullman Rd, Moscow, ID 83843, USA

Phone: (208) 882-6315

Website

State: Idaho

Zip Code: 83843

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

If I could give 10 stars I would. Great people, very friendly and extremely helpful. They made a custom ring for me and it is just beautiful, I get compliments all the time. Michael over saw the whole thing from design to delivery. They are honest, trustworthy and fair.I would not trust anyone else. Could not be happier.

 7 years ago (12-12-2017)

I've had dealings with this store for almost two years and I'm not super impressed. I walked in and found the perfect ring in July of 2015. My then boyfriend was about to leave on military training for a month and wanted to buy the ring when he got back. I asked if they could hold it and they said they couldn't but they did say if it sold they could order it in. I came in every week while my husband was gone and checked to make sure it was still there and touch base with the store. Well, it sold within a week of my husband coming home.  When we asked if we could order it they said no. I was so disappointed but when the assistant manager Micheal says they can't order it I'm going to believe him. I ended up buying a different more expensive ring from them and finding out after the purchase that they could have ordered it after all. 

8 months later I came in to get my ring cleaned and checked and in less than 24 hours a diamond fell out of my ring. So I took it in and asked what happened if they had just told me all the stones were fine. The owner was the one who checked it too. They gave me some answer about gunk building up and after it cleaning it the stones are loose. It was covered under the warranty so I was miffed but I sent the ring out to be repaired. I come back a week later to see what is going on because it was supposed to be done by then and they couldn't find it. My $2,700 dollar engagement ring was lost inside their store. They finally found in the bottom of a filling cabinet drawer. They finally sent it out a week after it was supposed to be out and put a rush on it so I could have it back sooner. 

Now just last week I went in to order my first choice ring and I no longer had the number so I hopped I could just custom design what I wanted. There was a new sales person named Carter who was super nice and offered to help me but she couldn't work the custom software so I waited for Michael. Micheal is the one who told me he couldn't order my ring in and who lost my ring/forgot to send it out. So I wasn't super pumped to have to work with him but he was the only person who knew how to work this software or so I was told. He would not help me design a ring and told me to talk to the jeweler. I asked when the jeweler would be in and he said I he didn't know and that the jeweler owns the store so he comes in whenever he wants. I came back in for three days in a row trying to get any help at all. Finally someone knew what ring I was talking about and offered to order it for me. She said they would have to call and get current pricing. I was expecting them to just do it right then but they said they would call me later with an answer. I was upset that it was going to be another trip in to order the ring. They called me later and told me that they had inventoried the rings wrong in 2015 and my $2,500 ring was actually a $4,100 ring but since it was their bad they would give me 20% off. That brought it down to $3,292. Still way more than I was planning on spending. They wouldn't let me use the military discount either. I had a bad feeling I was getting ripped off since the ring had jumped $1,500 in price. So I called the Diamond shop in Lewiston. They said the ring was actually $3,600 and they could give it to me for $3,100. I bought it from them because I felt like they were actually telling the truth and they had a better deal. At the end of this rant all I can tell you is this store is super disorganized and I think they are a bit dishonest. I won't shop here again. Go to the Diamond store in Lewiston they will actually sell you a ring in one trip and be honest about the price.

 8 years ago (04-05-2017)

I've been here several times, initially to buy my wedding bands and get engagement ring sized. I decided to trade in some 14k gold heirloom pieces to put towards my wedding band etc. They gave me a measly 113 dollars for the 14k solid gold rings (they were easily worth 300+). Because I was ignorant of the true value of gold, I accepted this offer. To size my ring and tighten a loose stone it cost $50. Then when we were looking at bands, all of their wedding bands were really expensive plus they wanted to charge $60 to mend the band into a curve shape to fit around my ring. (This may seem like a reasonable deal to most but at Harry Ritchie's I got the same thing done for a fraction of the price!). Several months later I came in to ask about the left over credit on my account from the gold I turned in ($75) and asked to get it in cash and they said they had to speak with the jeweler and possibly write me a check. I just find that ridiculous because they should just be able to give me cash... Especially after RIPPING ME OFF on my great grandparents gold. Also, they are very pretentious and stuck up. Go to Harry Ritchie's!

Update: I have since went back in to retrieve the check. And the owner herself spoke to me in a demeaning manner about my bad review. She tried to shame me and intimidate me regarding my review. She was condescending and outrageously rude! She also tried to tell me that they inform their customers of the value of gold. That may be true for some, even most customers, but not me! In fact the jewler wasn't even there when I traded the rings. Not to mention, they measure the gold in penny weights and when I asked for the weight in grams they couldn't give it to me! Furthmore, the owner threatened not to even give me the check saying "we don't have to do this". I am a young college student which leads certain people to take advantage of me and talk down to me, which is exactly what happened here. And as for the owner reading this right now, I don't know how you've stayed in business so long because it surely isnt through treating people decently, or customer service. Do not give your business to this foul woman!

 8 years ago (09-11-2016)

Amazing jeweler. They are the only ones I trust in town! Don't go anywhere else!

 8 years ago (03-01-2017)

Great experiance, bought a beautiful rose gold wedding set for her and shes loves it- at a very reasonable price- and they worked with my payments

 8 years ago (12-09-2016)

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