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Johnson Storage & Moving Co, Agent for United Van Lines

  1. Northeast Colorado Springs
  2. Colorado Springs Moving Company

Reviews, get directions and contact details for Johnson Storage & Moving Co, Agent for United Van Lines

Johnson Storage & Moving Co, Agent for United Van Lines
Address: 4225 Sinton Rd, Colorado Springs, CO 80907, USA
Phone: (719) 594-9887
State: Colorado
Zip Code: 80907


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Reviews
If you are considering using Johnson Storage & Moving Co (United Van Lines) for your move, don’t. I recently moved my family from CO using Johnson and they provided more headaches than any move should. Although the quote process went smoothly, almost nothing else did. The packers showed up on a Thursday (as scheduled) but struggled to follow simple instructions like label the boxes filled with items from one pile as ‘house’ and boxes filled with items from another pile as ‘storage’. The vast majority of our boxes were mislabeled, making our pre-packing organization efforts a waste of time. This made unloading extremely frustrating as we had to open and look through every box rather than being able to sort based on the labels. But at least the packers showed up… The movers were scheduled to arrive the following day (Friday). One would assume that since they sent the packers as scheduled the day before, the movers would also show up as scheduled. By ~ 9 AM the movers hadn’t arrived so I called the company for an update. When they looked at their schedule, they didn’t have me written down at all. I respect that they admitted to the mistake, but since this date was agreed upon months in advance, it is hard to give them much credit for owing the mistake. They said they would find us a crew for later that night, but our flight was that evening (which we informed our moving coordinator about – also months in advance). This forced us to have to call a neighbor and a friend to come over and monitor the movers for us. Not only did they waste our time, they wasted the time of our friends and neighbors. But it doesn’t end here… - They were only able to fit half of our items onto the truck, the other items had to sit in the garage until they could contract another mover to come and get them. - When the first shipment arrived, the driver forgot the keys to the trailer and had to use my tools to break into his own truck. - The second shipment was delivered over a week late and was horribly packed; even the driver said he had never seen anything so poorly packed. - They also double charged me for the move – they charged my corporate card and my personal card. They did get one refunded, but yet another hassle. - When I asked about getting a discount (not a refund, just a discount) for all the issues associated with this move, they refused. Unless you are willing to supervise the packers as they box up every item, deal with incorrect charges, and wait through various delays, find a different moving company.
8 years ago (31-08-2017)
Johnson's upfront service was outstanding, and the fact that they were associated with United Van Lines, which we'd used before, seemed a good thing. But then came the part we'd never experienced before, when some of our goods were damaged. We had full replacement value insurance, but they tried to avoid payment for everything by ignoring the recommendations of their damage inspector and claiming lower value than actual replacement cost. The two problems were poor packing (which they had done) and their mishandling of fragile goods. The one thing that we didn't realize was that we owned one "high value" item (defined as valued higher than $100 per pound weight) which they transported and which they broke (glass vase). So because we hadn't declared it as high value, we only recovered a fraction of it's actual value. We had to reject the first check they offered because it was only about half of what they owed, and they did finally settle for the full amount. But it took 3 months to get everything taken care of. Great service until something goes wrong. If they're really striving for 5 star service every time, like their owner claims, they have a long, long way to go.
8 years ago (01-06-2017)
I had a truck parked at my community that was blocking someone from moving their car. They were allowed to park in the middle of the place to reduce the length of their trip from truck to apartment under one condition, that they move if someone needed to leave. The blocked car needed only a couple feet to be able to back out. I went to ask the movers if they could move the truck a few feet forward, so that the car at the very end of the truck could move. The gentleman I spoke with said that they were done and that it would be no problem, they were waiting for the recipient to sign a couple papers and then the other gentleman would move it. I waited 15 minutes and then went out there to see what the hold up was. I asked what was going on and said that I only need the truck to move a couple feet forward. I was met with expletives, sass and a bad attitude. They were securing the remaining cargo in the truck, which is understandable, but the response and attitude I received were not. Explain that something needs to be done before you move, rather than make false promises. I would never recommend this company if you want a respectable and level-headed person delivering your cargo. I look forward to your copy and paste response below.
8 years ago (11-05-2017)
Im a Professional van operator for united van lines... not going to say which agent I contract for.. but Johnson's united in denver,co are liars and crooks, if they cheat and Lie to the movers/van operators like me . I know Their dishonest to the customers... this is your worse choice in Denver, colrodo for a Quality and honest move ... please go else where even if its my competition...
8 years ago (26-09-2017)
Ron and Nick are amazing. Request them when going through Johnsons!! They treat tour household goods like their own.....
8 years ago (01-03-2017)
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