Coleman American Moving Services, Inc.

Reviews, get directions and contact details for Coleman American Moving Services, Inc.

Address: 2170 Hancock Expy, Colorado Springs, CO 80910, USA

Phone: (877) 693-7060

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State: Colorado

Zip Code: 80910

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Reviews

Complete and utter trash. Just sold our home and are moving to Texas from Colorado. These idiots managed to break valuable furniture and put holes in the walls. They took more time than necessary, but were at least compliant in trying to pay us back for the damages. I'm honestly scared of what will happen to us stuff once we actually get to Texas. Please don't go with these people. They have no idea what the hell they're doing. Not competent in the least.

 8 years ago (24-06-2017)

This has been the worst moving experience ever - and I have had some bad ones!

Now let me first say that they were the best option in Colorado Springs based on cost and better customer service - which was still appallingly awful! 

Elizabeth was the girl who came to do out initial estimate. We clearly explained to her that customer service and quality moving was our top priority. We also clearly explained we had a very short timeline, so we needed her estimates be quick. She was very receptive and seemed to understand. She got us our estimate within 24 hours, so also told us if we had any quotes that were lower, so let her know and she would try to beat them. So we did. The day we received her estimate we sent her our other quotes which had cheaper moving and unloading costs. Then it took her 2 freaking weeks to do anything, and she even admitted she forgot about us. We spent our Christmas trying to get her to follow up with her end of the deal. Finally, because we waited so long they took off even more of the cost and assured us they would have exemplary customer service going forward. 

Well, it came for the movers to pack and load our home, which they had allotted 1 day to pack and 1 day to load. The packers were there until 9 PM and didn't have enough supplies!!!! We had to asked them to repack boxes because they did such a shotty job. They also FORGOT to pack like half of our kitchen. The lead guy for the day even said they should have been allotted two days to pack and given more supplies. They also WROTE on our high value items and taped all over them - didn't pack them - AS WE WERE PROMISED - just freaking wrote right on them.  

Loading went relatively well. The guys who loaded our home worked quickly and diligently, and worked very hard not to damage our home. Although, again, they forgot a few items, which we had to point out on our final walk through. 

The movers followed the timeline we were promised, so that was nice. 

The unloading was TERRIBLE! We had just closed on a BRAND NEW HOME!!! and the first thing they did was scuff the walls and trim. Then proceeded to deny it. Even though we told them - "THIS IS A BRAND NEW HOME!! IF THERE ARE ANY DAMAGES, WE WILL KNOW!" We also IMMEDIATELY called our move coordinator to tell her they had already damaged our home. She was very apologetic and took note. However, when we  submitted the claim for the damages, the girl said we didn't report it, so they deny the claim. Which is not true! We called our move coordinator right away. She is supposed to be backing us up on this - we will see.  She seems to be the only one who knows how to do her job. 

So many of our furniture pieces and boxes were damaged - so we had a lot of our stuff was damaged due to the poor packing stated above, so we've had to submit quite a few claims for damages. Again, being greedy liars, like it seems all moving companies are, they have denied several claims saying that we threw them away - WHICH WE HAVEN'T! I still have a totally trashed ceiling fan sitting in my spare bedroom, because you can't throw any damaged items away. 

I was really hoping they wouldn't fit the stereo type of shady, greedy, careless, liars, because I had had success with Allied in the past (another part of the country). I am so beyond disappointed by this service. These people absolutely cannot follow through with their promises, and then try to tell you it's your problem. Unless your company is moving you and has a contract through allied, DO NOT USE THIS COMPANY!! DON'T WASTE YOUR MONEY!!!

 8 years ago (16-06-2017)

I used Coleman Allied Van Lines to move from Colorado to Florida and I had a great experience. The driver and movers were fast and with loading and unloading my property. On arrival in Florida, all of my belongings were in good condition and were all accounted for through my inventory. I recommend Coleman for long distance moving.

 8 years ago (29-04-2017)

Damaged my furniture.  Stole from items in drawers of the furniture. Lost Items during the move.  Not a pleasent experiance.  They lost my mothers ashes!!  No will talk with me.

 8 years ago (14-06-2017)

The crew was great, friendly, and a joy to have move my. The only issue was they were not able to get two items in the home. And this was NOT for there lack of trying. The items were just to large to fit thru the door ways. The crew did not want to be beat so they truer everything to include calling and face timing with co-workers to try and find a way.
Tom thank you work your help and the crew you went over. If and went I need to move again you will be how I call. 

Thank you
Frank D

 8 years ago (30-03-2017)

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Coleman American Moving Services, Inc.

Reviews, get directions and contact details for Coleman American Moving Services, Inc.

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