Apaca Van Lines

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Address: 2445 Wayside Ct, Colorado Springs, CO 80915, USA

Phone: (719) 638-0777

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State: Colorado

Zip Code: 80915

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Reviews

This review will be strictly in regards to the packing side of our experience. We have not completed the moving side and will review that once we receive our household goods. 

The packing services were AMAZING. I will be honest and say at first I was not very pleased. There was a miscommunication that caused the first day of packing to be pushed back several hours and I was very concerned that we would not get the packing done in order for our household goods to be picked up on time. HOWEVER, the miscommunication did not prevent the packing timeline to remain the same. I was very impressed. 

The first day we got Mike and he was super quick, professional and organized. He helped walk me through what was going to happen the next few days, this was my first time having a company pack our house, which really helped me feel more comfortable with the entire process. He was also GREAT with our two dogs and didn't mind them being present in the house. I really didn't want to have to kennel them or put them outside and he was so accepting of that. 

The next two days I had the pleasure of meeting Vivian, Paxton, and Kenny. They were all very professional, had GREAT communication, were kind, organized, and ensured our goods were packed with the best care. They ensured they could answer all of my questions and if they couldn't they asked someone who could and got back to me promptly.  

I really cannot express my gratitude for Vivian, Paxton, Mike, and Kenny. They were incredible to work with and made my first packing experience a pleasure. :)

 8 years ago (05-06-2017)

To start off, this is going to be one long ass complaint!  And we should be able to give negative stars for companies that deserve it! This company did our move out of Carson.  The first day, we had 2 movers come and pack.  They did a pretty decent job packing for only 2 workers.  They didn't arrive with crates and I was told a new crew would arrive the next day to finish up. This was supposed to be a 2 day job.  4 workers showed up the next morning.  The only positive I can say is that the lead worker did a thorough job of inventorying.  They seemed to have been getting the job done that morning.  Come mid afternoon they barely made a dent in a 4 bedroom home.  At around 7pm they still had 3 bedrooms, kitchen, living room and more than half of the garage to go.  A few more workers show up, to help finish up they said.  They were at the house well after midnight!!!  Keeping my neighbors awake and my children awake.  The lead mover told me their manager wanted them to finish up.  This after midnight. Their manager is an idiot.  But the workers can't complain, they are paid hourly and that's some good overtime. My wife and I are very patient people.  We have moved numerous times and have never encountered movers like Apaca.  We have always thought to treat movers well.  That way, less theft and better handling of our belongings.  We provide all our movers with lunch, dinner if they're still around at 7pm, snacks and drinks.  It wasn't any different for Apaca. We were patient even when they were still at our home having a party around the pizza I provided as a 2nd late dinner, after midnight.  Come the next day when it should have just been loading, they were still packing.  Yup!  Till early evening.  But what're you going to do?  You can't be an ass to them or your things won't be packed properly.  Being nice bit me in the ass.  My HHG arrived almost a month late.  Apparently Apaca didn't ship them out as scheduled and my things were sitting in their warehouse for an extra month!!  We just received partial shipment.  NOT ONLY DID THESE MORONS SEND MY HHG LATE, THEY MISPLACED 2 CRATES AND SENT ME ONE WRONG CRATE!!!!!   They packed a Swiffer mop on one of those thick wrappers rolled multiple times.  Because who would want to receive a broken Swiffer mop, right?  But of course a Mac can be wrapped once and placed in the same box as another desktop, NO FILLERS, NO OTHER PADDING!  2 freaking computers on top of each other in a box that was too big!!! The box was smashed but luckily the computers weren't damaged.  They wrapped curtain rods in the same careful manner but decided to half ass wrap dressers.  They double wrapped bins, PLASTIC BINS!!! And taped it like there was no end to that roll.  To top this wonderful experience, these ass***** decided to pack us a nice surprise.  The trash from the food we provided them!!!! If you read this far, I hope you NEVER USE THIS COMPANY!!!

 8 years ago (01-10-2017)

I had 2 "packaging" days scheduled with this company and a "loading" date.  They showed up for the first day.  Then, on the second day, did a no-show.  They had my representative waiting at the location for several hours as they repeatedly said that they were on the way.  Well, they just completed mis-managed their resource and didn't show up at all.  So, they moved the "packaging" day over to the loading day.  When that day came, they showed up, but completely forgot all of the packaging material needed to perform the work (kind of like a mechanic forgetting his tools, etc..)  Also, the phone line the company operates on dropped me while I was on hold at least 5 times (yet they still put you on hold!!!)!  Lastly, this company is HORRIBLE with telephone correspondence.  They were supposed to call me back with information at least 5 times, but never did.  I don't know how they survive????!!!

 8 years ago (21-07-2017)

I'd give them NO STAR if I could (but you must in order to give them a review) In 16 years of moving all over the world this has been the worst. The packers were HORRID! They just shoved things in radom boxes with no rhyme or reason! Miss labeled EVERY single thing and so many things broke in the shipment! I am completely heart broken! Pretty sad that a company would treat members of their military in this way!!!!!!

 8 years ago (16-09-2017)

Because i got a potential job waiting for me.. and even if not i learned something new and met some honest workin people

 8 years ago (30-06-2017)

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