Shane Co.

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About

Your Friend in the Jewelry Business® Ι Direct Diamond Importer™

Address: 11300 Wayzata Blvd suite a, Minnetonka, MN 55305, USA

Phone: (952) 546-2900

Website

State: Minnesota

City: Minnetonka

Zip Code: 55305

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

I bought my wife's wedding ring here 10 years ago. We just went back in for an upgrade and were very pleased. We walked in on an extremely busy Saturday (first Saturday after Valentine's day) and were greeted and helped very quickly. We LOVE how easy it was to upgrade and how we received FULL credit for our diamond as long as we spent one dollar more. Such a great program and deal for those of us who's wives change their minds in such things haha! Was happy to keep the wife happy while only denting the pocket book the amount we felt comfortable with.

 7 years ago (03-03-2018)

Shane co. is the best jewelry store out there period! My husband looked for my wedding ring all over and other places were not right or didn't have as good of quality for the price.When we walked into Shane co. we saw it had the highest service and they truly cared about their customers. Paula helped us and she we so amazing! They worked with us each step of the way to get everything perfect, even helping pick out and shipping up a sapphire from another store just so I could look at it cause we couldn't afford a diamond at that time. We bought both mine and my husband's wedding rings here 3 years ago. This past September I brought my ring in to get checked out and found out one of the prongs was loose, during that time my husband worked behind the scenes with Paula to surprise me and replace it with a diamond I had my eyes on. They worked hard and got the main people of the company involved to make it work and surprised me for our anniversary. I love how far they will go to make your dream work! That's what I love about this place. They want dreams to come true, they care, they put real quality into their work, everything is a special experience, and the service is incredible!

 My husband also purchased a pearl necklace from Shane co. for Christmas. My sister also got her wedding ring this year and the main jeweler came out to discuss turning the prongs and making her vision work too which others said could not be done. And my best friend also got her wedding ring made here last year after I told her about the amazing service we had experienced.
        I have visited many times and each time they have been amazing. Each experience we got treated with the highest respect even when we had questions they spent lots of time explaining things. You can see the quality in their work and it's nice to have the lifetime free ring sizing and tightening of any prongs to keep the ring from loosing diamonds, plus all included care of your jewelry, plus if you loose any they will pay for it and put new ones in for free to replace the old ones that's how far they stand behind their products. The touches of candy and coffee in the store are nice and welcoming too. I love how wonderful they truly are and we will be customers for life. There is no where better to go than Shane co.

 7 years ago (07-03-2018)

I visited their store once and will NEVER return. I was basically told that they COULD get the diamond cut and setting that I was looking for, but that they refused to do so. So, I took my business elsewhere and every other jeweler that I spoke with was more than happy to me get exactly what I was looking for.  Shane Co has quite possibly the WORST customer service I have ever experienced in my life. If I could give them ZERO stars, I would.

 7 years ago (08-01-2018)

I bought my wedding band from the store almost 10 years ago. I recently had to have the ring resized and during the process, I asked if I could switch to a different ring, Stephanie went way above and beyond to help me. I provide professional services myself and realize I could learn a few things from how this store does business. They earned a customer for life.

 7 years ago (13-01-2018)

My husband got my engagement and wedding ring here and I love that I can go in and have it cleaned for free plus they check it out to make sure everything is still tight. I still get compliments on my ring and I've had it for almost 10 years!

 7 years ago (09-01-2018)

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