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Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Orangeburg today.

Address: 2390 Chestnut St NE, Orangeburg, SC 29115, USA
Phone: (803) 534-5953
State: South Carolina
Zip Code: 29115


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews
My experience at this store in December 2017 was very hurtful and disappointing after being a customer since 2013. I purchased an anniversary ring in 2013, first using a bank card bearing both my husband's name and mine for a $400 down payment. I since opened a credit account bearing my name only and is the only person who make charges and purchases on this account at this store. In March 2017, my husband visited this store for the first time and made a small purchase for approx. $65 using a debit card bearing his name only. I took my ring into the store for a repair and was told that there was no record indicating that I purchased the ring from this store. I no longer had a copy of the receipt, but I new it should have been in their system as my other purchase were. Key Jewelers is the only store I purchase my jewelry from and I shared this with certainty. This was the first of numerous errors that Demetrius, the manager revealed to me about my ring along with his continuous hurtful and disrespectful comments and insinuendoes toward me in the presence of other customers. I am a senior citizen who have enjoyed my purchasing relationship with Key Jewelers. Now I seriously doubt if I will ever make another purchase from this store. I appreciate the opportunity to share my review.
7 years ago (22-01-2018)
Poor customer service. Could not figure out how to open my watch back to change the battery or how to set it once the new battery was in. Very disinterested staff.
7 years ago (24-01-2018)
Took Mother's watch to have watch band repaired on 4/14/17 and of today the band has not been returned. All I'm getting is excuses and no product. Very disappointed and a unhappy customer.
8 years ago (16-05-2017)
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