Service Jewelry & Repair - Brentwood

Reviews, get directions and contact details for Service Jewelry & Repair - Brentwood

Address: 4562, 782 Old Hickory Blvd #104, Brentwood, TN 37027, USA

Phone: (615) 221-4392

Website

State: Tennessee

City: Brentwood

Zip Code: 37027

Opening Hours

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

If "zero stars" were an option, I would certainly leave a zero star review.  

I get my engagement ring repaired at JC Penney and they send it off to Service Jewelry Repair in Brentwood, TN.  I have had to send my ring off to them four times now. The most recent time - about a month ago - I sent it off because two stones had fallen off (again). I had previously sent off 3 other times for the same issue. The instructions were very clear that two stones needed to be replaced and all stones needed to be tightened to ensure no more stones would continue falling off. After waiting a month for my ring to come back, only one of the stones was replaced. If Service Jewelry Repair were doing the right job and inspecting the ring correctly, they would not have a frustrated and disappointed customer.

 7 years ago (20-02-2018)

As soon as I entered the store I was greeted by a well dressed and polite man named Scott. He asked me how he could be of service and I began to tell him the story behind a piece of jewelry that meant a lot to my girlfriend. A family member that my girlfirend was very close to passed away recently and so she wore her necklace at all times until the clasp began to fail. She was upset that she could not wear it any longer. After Scott listened to my story attentively, he began to examine the necklace. He demonstrates his knowledge by explaining to me what the necklace was made of and answering all my questions quickly and efficiently. He recommended a new clasp and o-ring, it looked perfect! He then took the necklace to the back and had it fixed, cleaned, and boxed up professionally. Later that night I presented the necklace to my girlfriend over dinner and candlelight and the first thing she noticed is how clean it was, the gold necklace and the diamond piece were sparkling! The second thing she noticed is the new clasp and how it looked like it was made for that particular necklace because it matched in color and size so well. She then proceeded to wrap her arms around my neck and hug me for an extended period of time while tears rolled down her face. She was so happy. Thank you Scott, and thank you Service Jewelry & Repair!

 8 years ago (13-06-2017)

Love them. Sharon is wonderful and everyone there is very helpful.  Quallity jewelry. They will customize jewelry for you.

 7 years ago (17-11-2017)

I trust this place. Over the years I have gone there for little things such as watch repair. While their jewelry is mostly out of my price range, I got to where I valued the staff and their knowledge. When it later came time for me to purchase a quality piece of jewelry (I'll let you guess the occasion), this is where I returned and I must say that impressed me. They were able to work with my budget, gave me great customer service, and the whole experience was delightful. They have my loyalty.

 8 years ago (24-01-2017)

They are always great in repairing jewelry, quick and well done.  Employees are knowledgeable and nice.

 8 years ago (12-06-2017)

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Service Jewelry & Repair - Brentwood

Reviews, get directions and contact details for Service Jewelry & Repair - Brentwood

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