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Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Lincoln today.

Address: 6100 O St Unit 412, Lincoln, NE 68505, USA
Phone: (402) 467-6464
State: Nebraska
City: Lincoln
Zip Code: 68505


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews
Absolutely horrible customer service. After buying our wedding rings as their affiliate store, Jereds in another state, we started taking our jewelry to Kay's for the 6 month inspections. The last time we wre there we were told that they have all files on computer now and do not need our paper work. Great! with in a day or two I received an email stating that my ear rings and my pendant passed inspection, but there was no mention of my and my spouses wedding rings, which were custom made. I called the store and was told that they their record stated that the rings had been returned (which we could not do as they were custom made). I assured them this was not the case and they had just been inspected. I was told that a manager would loo into it and be back with me shortly. Nope. After a week and a half I called back. I told my story to the manager who put me on hold as she looked into it. I finally hung up after 15 minutes of waiting. Calling back I was immediately put on hold again .... writing this as I have been waiting for another 15 minutes. Hanging up, grabbing my paper work and heading to the store to get this taken care of.
7 years ago (26-01-2018)
Was great at first but took wife ring in to be resized and said couldn't but would make new or replace 6 months later still haven't gotten it back. Manager won't give out correct info for her boss n still waiting for a reply from main office or anyone on when problem will be fixed
7 years ago (02-03-2018)
If i could rate zero stars i would. Worst customer service ever. Couldnt size my ring right. Cut and sized it 4 times and still wrong. Ordered me a whole new ring then i called 6 weeks later and they have no record of ordering me a ring. Dont shop here. Bunch of idiots.
7 years ago (06-01-2018)
I always love going into this store! They are very nice and helpful people! They helped my husband 8 years ago pick my engagement ring and then agin helped us find a beautiful ring for our five year anniversary! Thanks you for being and awesome and very helpful store!
8 years ago (04-04-2017)
Got my wife wedding ring from here great deals and very very helpful people there especially the mangers
8 years ago (18-04-2017)
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