Kay Jewelers

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Towson today.

Address: 825 Dulaney Valley Rd., Space 2065, Towson, MD 21204, USA

Phone: (410) 321-8370

Website

State: Maryland

City: Towson

Zip Code: 21204

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

I just visited the store in Towson and had a horrible experience. I was excited to buy earrings for my mom (she just had surgery). I asked to see the Jane Seymour open heart earrings. The sales person seemed rushed and then could not get the earrings off the display card and was not going to tell me that the post broke. I said I did not want them if they break that easily she said nothing and I walked out stored. Not a very Merry Xmas at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 7 years ago (18-12-2017)

Went in today horribly lit and customer service was not inviting and lack luster, Unimpressed 

 8 years ago (10-06-2017)

In October I went into Kay's and found a beautiful ring. It was for someone special-- my someone special of ten plus years. A ring was selected and it needed to be sized. We were assured that the ring could be sized and returned prior to Thanksgiving.  This didn't happen.

We received a phone call that they would need to order the ring.  It was not mentioned that ordering would create a different timeline.  I answered the call, said okay so you have to order it, right...order it. When we called after three weeks had passed we were told that the ring wouldn't be ready until Dec. 30th. After attempting to understand why it was going to take another seven weeks, I decided to cancel the order.

We don't live in the state we purchased this item. I had to send a friend to the location to cancel the ring.  A generous friend went to the store, cancelled the ring to get our refund.

Dec. 8th we receive a call that our ring is in much to our surprise.  My special someone was traveling through the next day.  Special one went to the store to see the ring, perhaps we would buy it after all.  Guess what?

They wrote the sizing down wrong.  Way wrong-- 1.5 sizes wrong.  They sized her in the store and couldn't get that right.

When I spoke to Andre today on the phone, he immediately responded to why we received a phone call yesterday that the right was in.  He focused on the one thing they did right.  He had no interest in any other part of this and when I asked if he was going to address anything else, he said what bearing does it have on the conversation.

This is appalling customer service from end to end. We buy jewelry frequently. It won't happen at Kay's or the other two jewelry company their parent company owns.

 11 years ago (09-12-2013)

good price

 8 years ago (09-11-2016)

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