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Kay Jewelers

  1. Whitney Ranch
  2. Nevada Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Henderson today.

Address: 1300 W Sunset Rd Suite 2437, Henderson, NV 89014, USA
Phone: (702) 434-1530
State: Nevada
City: Henderson
Zip Code: 89014


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Terrible customer service. I ordered a ring for valentine's day. It took only a week for the order to come in. Unfortunately it was in the wrong size (my fault). They said they have to make a new one and it would take 2 weeks to get it in. What?! It took a week the first time. They said delays due to valentine's day. Fine I can understand that. It took 3 WEEKS! Finally I got the resized ring and guess what, the stones were completely the wrong color! Are you Fu***** kidding me?! Now they say I have to wait for another 2 weeks to get the stones changed out. Mike at the store just tells me "Oh yeah, that happens, rarely, but it does happen. Heh heh heh." Like he didn't even care. I got no form of compensation or anything. DON'T SHOP AT KAY!
10 years ago (15-03-2017)
So my fiancé bought my engagement ring and wedding band from Kay jewelers on 03/29/16 on 04/02/16 he asked me to marry him. Unfortunately the ring was too big because I had recently lost some weight but that's besides the point. So after the big engagement we were at home and I just felt like the ring had something wrong with it. It looked lopsided like it was dented in on one side. So since I had to have it sized I figured I would tell them about it being damaged and that I needed it to be fixed along with sizing. The woman tried to tell me "no honey that's how it's supposed to be" I asked her to please show me a ring out of the showcase to compare it so I could see that was how it was really supposed to be. Long story short she apologized that the ring was damaged and ensured me it would be fixed and returned to me as soon as possible. So they took my ring in on Monday 04/05/16 and they told me it would be fixed and re sized and ready to be picked up on Thursday 04/28/16 that seemed like a long time but I didn't care as long as it fit me and it wasn't damaged. So on Thursday the 28th I went into the store and my ring was there just like promised, it fit great and was no longer damaged. I was so happy and left glowing! Now the nightmare begins!!! Not even 4 days later on Sunday Morning I look down at my ring to see 2 diamonds missing! I was completely heart broken! So of course we took it back to the store and they apologized and apologized and swore that it would be taken care of right away and they couldn't believe this happened. Of course they tried to blame me asking if I do laundry and dishes with my jewelry on? I was disgusted! Are you kidding me!? This is a diamond ring not a gum ball ring! It doesn't come off once it's on!! So whatever I didn't argue they said they were gonna send it out and it would be back soon. So on Monday 5/01/16 they took my ring in for repair and told me I would have it back on Sunday 05/08/16 and no to worry this wouldn't happen again. They are going to make sure all the stones are secure. So on Sunday 05/08/16 I go into the store and I go to get my ring and again it's there fixed and available for pickup. I left the store happy again! Now here we are 05/10/16 just TWO days later after picking up my ring and I look down this evening to see that there is another diamond MISSING!!!! I seriously couldn't help it. I broke into tears! I have been engaged for 1 month and 8 days and have only worn my ring for a total of 6 days! Are you kidding me right now!? I'm done! Done done done! Tomorrow it's going back and we are getting a full refund! I will NEVER SHOP AT KAY AGAIN!!!!!
10 years ago (11-05-2016)
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