Kay Jewelers

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in New York today.

Address: 136 W 34th St, New York, NY 10001, USA

Phone: (212) 594-1898

Website

State: New York

City: New York

Zip Code: 10001

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Always get great service here. Got my first credit card here and they are always for helpful and kind. Small and not too many employees so they remember who you are and welcome you so pleasantly.

 9 years ago (06-02-2018)

I brought my wife's ring to replace a missing small side diamond. Got it replaced with flat one. Avoid this place, it is oriented for tourists who will never come back.

 8 years ago (08-03-2018)

Employees don’t communicate with the consumer right, they rude, try to rush you with your own money and because I was African Americans I had the feeling that they wasn’t safe. I was very disappointed of the service tbh you guys need to work on it.

 9 years ago (13-02-2018)

I ordered my replacement battery on 3/11.  The agent stated 3-4 weeks. When I didn't get a call I call on 4/6 i attempted to call but could not get through, I thought it was strange and then called again on  4/10.  Again I couldn't get through, I called multiple times, the line was either busy or it just kept ringing, I literally called over 5 times because I really thought I had the wrong number the first few times...  When I finally got through the person stated that they were having issues with the computer system and that my order was going to take another week.  I waited the week and then called on 4/19 still issues with the phone and they told me that they it would still be a few more days. I finally called back on 4/24 or4/26 can't remember because I called so many times at that point, and I called to actually complain and speak with a manager and the agent put me on hold for a few minutes and came back on the phone and told me that my watch was there and I could pick it up anything? Ludicrous. I was out of town so I picked it up on 5/3 and the agent didn't even have my name on file?  No cell phone, nothing- how would you have found my watch had I lost my receipt.  My fiance and I originally were in there looking for wedding bands and I am pretty horrified by the customer service. 

I honestly feel like a credit is due for the lack of customer service and attention to detail.  I work as a Relations Manager and the fact that I reached out to corporate to fix the situation and no response is unheard of.

 9 years ago (26-09-2017)

Lovely bright and clean shop. However we were pounced on within seconds of getting through the door. Saleswoman would not leave us alone, expected us to have a conversation about budget in front of her. Made a comment about how only kids buy promise rings when she didn’t even have an understanding of our situation. Very pushy to the point she even told us where the nearest ATM machine was when we were discussing things. Won’t go back and certainly wouldn’t recommend going!

 9 years ago (04-12-2017)

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