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Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Cincinnati today.

Address: 9565-B Colerain Ave., Space C-9B, Cincinnati, OH 45251, USA
Phone: (513) 923-1010
State: Ohio
City: Cincinnati
Zip Code: 45251


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews
Last week I visited Kay Jewelers to try to find a wedding ring, but I was on a budget. It was reasonable budget. I walked in and the associate asked what I was looking for. I told her, and then told her my budget. She proceeded to tell me they did not have anything within the store within my budget. I felt she was rude. But even more, her comment felt rude. I’m not usually one to leave bad reviews. I made a trip to Zales next door, where I didn’t feel welcomed, but went to Rogers Jewelers next to Zales where they were super friendly and able to work with me to find my dream ring. You will not get service from me, and I will spread the word!
7 years ago (09-01-2018)
Terrible. My fiancé and I were being shoved rings in our faces that we didn't even want and that were clearly out of our price range as well. She even knew that it was out of our price range too and still kept forcing things down our throat. It felt as if it didn't matter what me, the customer wanted. I didn't even want to purchase a ring at that point.
8 years ago (15-05-2017)
Worst customer service ever.
7 years ago (11-09-2017)
They don't resize, they replace!!! I'm so upset with them right now. I sent my wedding band back for a re size (I purchased the plan that offered free resizing) and there was a delay in getting it back. They said it was because they needed extra time to work on the brushed metal finish. They lied. When I got it back it was too small this time so I took it to a different location and they told me that they don't actually resize these rings, they swap them out at the vendor. I called customer service and they verified that they did that with my ring. They sold me on the extra plan because they said that I can get free resizing. The sale was based on a lie and now my original ring, one that was blessed on my wedding day, is gone forever and they tell me tough luck. Don't believe ANYTHING this store tells you. They will LIE and DECEIVE you into a sale and won't refund you after you find out the truth.
13 years ago (05-11-2012)
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