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Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Albuquerque today.

Address: 10000 Coors Blvd. NW, Spc. G-204, Albuquerque, NM 87114, USA
Phone: (505) 792-4101
State: New Mexico
Zip Code: 87114


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Reviews
My fiancé purchased diamond stud earrings from Kay's as an anniversary gift. They got damaged and I had purchased the warranty. I had the posts repaired and got them back with no problems. I recently fell onto hard times and had to pawn my earrings. At the pawn shop they tested the gold and even tho I had the certificate and receipt of the earrings from Kays. The setting tested 10K gold and not 18K as I had purchased. I am not very Happy with how Kay has handled anything toward this and I honestly feel I got ripped off. Ive been a valued customer of Kays and after this ordeal I will not be purchasing anything else.
9 years ago (25-07-2016)
I have never walked into this store and saw or had a good experience! I have been "working" with this store since July 2013 and I walked in tonight as well. Also I have worked with different associates, assistant managers, and store manager and one was never better than the other. They all lack knowledge of their job, rude behavior, and horrible at paperwork and time management. Tonight I was treated like trash and waited 20+ minutes for any answers on my account and apparently was not in the system (funny how I was in and out of the store for 3 months and was found in the system previously). Then was told I needed my original paperwork to get any work on my rings (which is not true. You just need the correct info). Then witnessed another associate throw another customers wedding set on the table. The customer was extremely upset and called the associate out on her actions and she gave her attitude and turned away. I would not recommend taking their word on anything that comes out of their mouths and always make sure you get what they say they will do clearly in writing! Like I said this is an AWEFUL store and honestly after hearing numerous horror stories I would NEVER buy anything from this company again! They may have good prices but its definitely not worth the hassle.
11 years ago (02-05-2014)
We shopped for my wedding ring here and got great service! Veronica and Claudia were very kind and helped us find the perfect wedding ring for a great price. Thank you ladies and I can recommend this store to anyone!
11 years ago (06-05-2014)
They never call to say your purchase is in. They are always trying to get you to buy more. And they are not the most friendly of people.
10 years ago (22-12-2015)
This particular location was very easy to deal with. The prices were fair and the staff was kind and helpful with few exceptions.
10 years ago (02-06-2015)
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