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Reviews, get directions and contact details for Kay Jewelers Outlet

Kay Jewelers Outlet

Story

Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in Gurnee today.

Address: 6170 West Grand Ave, Space 475A, Gurnee, IL 60031, USA
Phone: (847) 855-0704
State: Illinois
City: Gurnee
Zip Code: 60031


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
Would have given them no stars but you cant do that. I had went in to kay to get my girl friend a christmas gift after waiting 15 minutes of not being helped another customer walks in with a suit on and he was helped right away! Thanks kay for not letting my girlfriend have a christmas she deserves.. im so disgusted by the rudeness from them.. i will not be shopping at kay for anything further on
7 years ago (11-01-2018)
Barbara has superior customer service, she goes above and beyond her role, she’s just incredible to work with. I’ve seen her turn a nightmare into a dream situation! I will forever and always do business with her.
8 years ago (02-12-2017)
They are all incompetent. I asked if they did watch repairs. All I needed was a battery change. They told me they do it all the time. So I gave them my watch and they literally took a screwdriver to it. They hacked the back of my watch and ultimately couldn't open it so they gave it back to me and sent me away to a different store. They completely ruined my watch and they were going to charge me $25 for a hack job. If I could give them negative points I would. Never ever go here!
8 years ago (20-05-2017)
I absolutely love it every time we call man I get excellent customer service from everybody they clean my rings no problem and every time I'm with my fiancé he ends up buying me something even more beautiful than last so thank you Kay and thank you to all of your employees you guys a wonderful!!!!
9 years ago (21-01-2017)
Went in for resizing, ring came back with custom ingraving wrong. Took it back later to tighten a prong for a diamond, ring came back without engraving, felt bigger, and didnt feel the same. Strongly dislike the outlet. All future inquaries will be through the main shop.
8 years ago (23-04-2017)
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