Zales - The Diamond Store

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Address: 6170 Grand Ave #691, Gurnee, IL 60031, USA

Phone: (847) 856-1380

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State: Illinois

Zip Code: 60031

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Reviews

We bought my engagement ring and wedding band as a set here almost 2 years ago. My husband paid extra to make sure no matter what happens, the ring will be fixed, stones replaced, etc. A stone fell out late February and Zales replaced it at no additional cost (because of the warranty he paid extra for). The stone came back yellow and wasn't clearly mismatched. They sent it back out and the second replacement wasn't any better. We then spoke to the store manager (Linda or Lidia?). She was extremely nice and more than willing to help us further. She ordered the exact new set and allowed us to keep the brand new band. Although it's not the original band from our wedding, I'm so happy we will have a complete sent two months since he initial concern. Although the the time is lengthy, the store manager has made us feel so much better. Thank you for your help!!!!

 9 years ago (22-04-2016)

I thought it was 14k white gold ...it turned colors while washing dishes got it appraised...wasn't real gold only "plated".. customer service took out a payments 3 days BEFORE I authorized it. I'm done with zales

 9 years ago (10-11-2016)

weeks before my wedding I had got my rings resized. They were suppose to come in the day before my wedding since something went wrong with the delivery man, Zales had lets us borrow the same exact rings in my size for my big day. I really appreciate it

years ago (17-08-2016)

My ring was supposed to come in on or before September 18th they said they were getting a delivery on the 18th but never came. They told me there was going to be a delivery on the 19th and she had tracked it so it would be there but nope no delivery. I was visiting family today from out of town and really wanted to have it by then. Apparently they need to find a new delivery service. I am very unhappy.

 9 years ago (20-09-2016)

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Zales - The Diamond Store

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