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Reviews, get directions and contact details for Kelly's Home Center

About

Locally owned and operated dealer of Appliances, TVs, Lighting, furniture and more!

Address: 3850 Hagers Grove Rd SE, Salem, OR 97317, USA
Phone: (503) 378-1793
moc.retnecemohsyllek@selastenretni
State: Oregon
Zip Code: 97317


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: Closed


related searches: Kelly's home center southeast mill creek appliances, Kelly's Appliance Service, Kelly's refrigerators, Kelly's white city, Kellys central point, Kelly's washing machine, Kelly's dishwashers, Kelly's mattress
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Reviews
My husband and I just finished buying a large number of new appliances for our home, which we're renovating. We contacted over 20 stores in Oregon and California, to decide on the best brands and models for our needs and to get the best prices. Our stores ranged all the way from several Home Depots, Lowes, Best Buys, and Sears stores to small appliance chains and individual appliance stores. It was a lot of work but we also learned a lot. We "met" a goodly number of helpful people. Interestingly, virtually all the stores had comparable prices. But, by far, the most knowledgeable and helpful person was Nathan Dye at Kelly's Home Center in Salem Oregon. He worked with us via Email, over the phone, and in person. It's hard to believe someone so young knows so much about appliances. He's really quite incredible. The most remarkable part is that it became clear early on that, for geographic reasons, we wouldn't be buying from him. Despite that, he continued to help and advise us. He's knowledgeable and a good teacher. His advice was practical and specific to our needs and situation. I would love to have an employee like him. Kelly's is extremely lucky to have him working with them.
8 years ago (22-11-2017)
So I've got a really mixed review here. When I bought my house I purchased all new appliances for it through Kelly's. I've always had a great experience with the sales staff and the delivery people. I've also purchased some home entertainment equipment and a couple of TV's from them. But over the summer the barely two year old dishwasher I purchased from them died. So I went in to see if they had a repair person they could recommend. The person I talked with (who I haven't before) asked if bought the extended warranty. I indicated that I hadn't. His response was "well that's your problem then" and walked off. Another employee wrote down the name of a company based out of Portland and again chastised me for not buying an extended warranty. Based on the after-sale attitude of those individuals I purchased a new dishwasher over the weekend (was going to be nearly as much in parts and labor to fix the whirlpool gold dishwasher I bought at Kelly's) from a competitor. And that's a shame as I've enjoyed Kelly's up until their complete lack of support after the sale since I didn't buy their warranty.
8 years ago (28-11-2017)
We had a horrible Experience with kelly's. My wife and I bought an entire set of appliances for our new kitchen from kelly's. It was nearly a month before the appliances arrived at out house. We were unable to be there at deliver and had a family member let them into our garage. Mistake number one! The stove came damaged! after we inspected the stove we called kelly's and they said it would be fixed, we gave all the requested information, and its been over a month. I have called them multiple times they keep saying that they will look into it and call us back. They never do.. The range hood we purchased malfunctioned a few days after installation. The light came on and would not turn off. A defect in the control panel from the factory. The hood was uninstalled and taken back by hand to the store, yet another day off wasted dealing with this company. The refrigerator is one of the most over priced pieces of junk out of the whole deal. The ice maker and water dispencer hardly works. I have called kelly's repeatedly and keep getting the same message. we will look into it and call you back. Its been over 2 and a half months with no contact from kelly's concerning our problems. I believe that Juan was the not so helpful sales man. I will be calling kelly's again tomorrow and attempt to speak with there manager. I will Never do business with them again.
7 years ago (16-01-2018)
Terrible. Ordered a dishwasher 9/21/17. Our invoice says delivery is 9/29/17. No phone cal, didn't show up, had to call. Excuse they give is they forgot to print out report. Waited all day, took day off. This was on a Friday. Now we have to wait till the following Wednesday. It will be 15 days now. Will never order anything from them again.
8 years ago (29-09-2017)
I bought a Maytag top loader washer and matching dryer. I fell for the lonely repair man ad and the five year warranty. I was impressed that you folks actually had an inventory of laundry equipment which I could take home that same day. The other big box stores wanted me to wait 7-10 days. I don't know about the rest of the world. But, my dirty clothes don't quit coming just because my washer dies. So far so good, right? So, why the one star rating? Maytag, in their quest to get kudos from the energy conservation world, has built a washer which uses so little water that it barely even get the clothes wet, let alone clean. It does have a "deep fill" button. Which, near as I can tell, does absolutely nothing. We find ourselves bucketing water from the kitchen sink to the washer just to get enough water in the damn thing to insure that the clothes get wet, never mind clean. I'd have been better off to have bought an old wash tub and a scrub board. I've written a similar e-mail to Maytag. I doubt that it will do any good. But I had to try. Frank
8 years ago (04-06-2017)
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