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LA Fitness

  1. Arkansas
  2. Arkansas Gym

Reviews, get directions and contact details for LA Fitness

Address: 11700 Chenal Pkwy, Little Rock, AR 72211, USA
Phone: (501) 707-1121
State: Arkansas
Zip Code: 72211


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Reviews
My wife & I had the worst experience ever at this LA Fitness. Child care is horrendous. Whenever we dropped our 14 month-old child off someone from elsewhere in the gym was always 'filling in' and 'don't usually work back here.' One morning we worked out & dropped our Little off; the guy 'filling in' that day was glazed out staring his phone, despite there being 6 or 7 rowdy kids ranging ~4-10 years old back there. We mentioned this to the supervisor, Gary, who said he'd talk to the worker. When we picked our child up 30-45min later, the worker was still on his phone, totally checked out with the kids running wild. Our 14 month-old child's nose was bleeding, and the worker off-hand mentioned "oh yeah, he's been crying nonstop since you left." We were pretty upset, but Gary was with potential clients so we asked that he call us back that day when he had time & he agreed. Gary never called. So we went back in to have a conversation since it was apparent he had no intention of following up. He assured us that he would have the video recording of the kids club reviewed & get with Wes, the GM of the Chenal location, within 2 business days and resolve the issue, because he has a young daughter and understands were we're coming from. Gary never called. So we called several days later to see if any progress had been made, and Gary brusquely informed us that basically "tough, you're under contract so we're not doing anything." It took complaining to LA Fitness Corporate to get any traction on why their childcare is so patchwork, negligent, and why this location is disinterested in following up with concerned parents. We don't expect 5-star childcare at a gym, just someone responsible who's not checked out, and we think it's a reasonable expectation that we shouldn't worry about if our kid's going to be injured & ignored whenever we leave him there. Long story short (too late, I know): childcare here is negligent, management is callous and unreliable. We will never darken the door of LA Fitness again.
8 years ago (25-06-2017)
Awesome club! Can't. Beat what they got and cost of a membership is dort cheap!
8 years ago (16-08-2017)
Great gym, pool is small and I'm used to the YMCA back home which has more amneties like towels if you forget yours. But over quality equipment and many different weights to choose from.
8 years ago (01-05-2017)
I cancelled account and they continued to charge for four additional months. I was not in a contract at the time.
8 years ago (29-09-2017)
Visiting from out of town. Worked out there twice. Clean. Nice facilities. No complaints.
8 years ago (08-04-2017)
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