La-Z-Boy Furniture Galleries

Reviews, get directions and contact details for La-Z-Boy Furniture Galleries

Address: 118 N Springboro Pike, Dayton, OH 45449, USA

Phone: (937) 433-0570

Website

State: Ohio

City: Dayton

Zip Code: 45449

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

The shopping experience was great! We had a great salesperson help us and we were even able to match the color and material of a sofa we had purchased in the past. The delivery experience was aggravating. I received a call that the couch was ready. I called and "scheduled" my delivery. I received a call a day prior to delivery expecting it to be the call to give me the window of time to be home, and it was another sales rep to schedule my delivery. The first person didn't actually schedule the delivery, so I was delayed and had to cancel plans to accommodate delivery on a different day. We were told when purchasing the couch that the delivery persons would move our old couch out to place the new one. When the delivery persons arrived I was informed that they do not do that and the sales reps should stop telling customers that. The drivers tried to be accommodating, but one was working with an injured hand so he didn't feel comfortable lifting any more than necessary. So now, I have the new couch and the old couch is just sitting in our living room because the most they would do is move it to a different wall. So, great customer service in the sale when they are getting my money, but crappy misinformed service on the delivery after they received my payment.

 8 years ago (26-02-2018)

Rosie was very helpful and answered all our questions without any pressure and let us browse at our own pace. Once we decided on what we wanted, she helped with all the color and other choices.

 8 years ago (23-05-2018)

I am so incredibly excited and happy with our purchase. The lady who helped us was extremely knowledgeable and completely not assumptive that we were buying, she really build a relationship through knowledge and teaching us what to look for when we sit in Furniture to know if it's going to put us and our body styles

 8 years ago (16-04-2018)

It's all about who you get as a sales person.

These are primium recliners at a price that is fair, but reflects their quality. 

Was very happy when they threw in free delivery when they already had a delivery in the area.

 8 years ago (12-04-2018)

When my husband and I came in to pick out our furniture and fabric is was a great experience. Between my husband and I and the sales associate all worked out well. 

The delivery aspect went well too. However I feel you have to wait quite long for the furniture plus after we got our new furniture I went back and ordered some accent tables. 

One was in stock which took two weeks to get. They had to “make” my their side small table and it took almost 8 weeks. I never got a phone call and had to call and ask them about my table. Oh it had been in for a week and no one had even had the courtesy to call me. I had to go back and pick it up myself. Upon pick up the Gentleman went back to get my table, came back quickly and got his screw driver. Ugh!  He exclaimed I am just making sure all screws are tight. Different. Didn’t feel like there was much professionalism going on at this pick up time; drinks and tobacco products laying on the counter.

Truly I love our furniture from the store but I just felt the waiting process was a bit ridiculous and when I had to call about my last piece I purchased, that’s when I grew frustrated.

 9 years ago (12-01-2018)

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La-Z-Boy Furniture Galleries

Reviews, get directions and contact details for La-Z-Boy Furniture Galleries

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