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Luxury Nails Spa at the Forum

  1. Georgia
  2. Norcross Beauty Salon

Reviews, get directions and contact details for Luxury Nails Spa at the Forum

Luxury Nails Spa at the Forum

About

Luxury Nails Spa at The Forum offers full nail services, waxing, massage therapy, and lash extensions.

Address: 4880 Peachtree Corners Cir #1115, Norcross, GA 30092, USA
Phone: (770) 687-2258
moc.liamg@murofehttaapslianyruxul
State: Georgia
Zip Code: 30092


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Reviews
I got a gel manicure and regular pedicure. The lady who did the manicure took her time and did a good job. The lady who did my pedicure did a terrible job. She rushed through it as if someone was chasing her. She barely touched the bottom of my feet with the sponge, leaving it rough and dry. I mentioned it to the little manager at the desk, Stacey, and she responded in a very rude tone, telling me that they don't scrape feet there. I know the protocol and I was not asking for my feet to be scraped, I just wanted my feet to look like I paid to get a pedicure. I will be finding another salon that knows how to satisfy customers and resolve issues satisfactorily and with respect if they arise.
9 years ago (11-10-2017)
I've been here a couple times and the service is awesome! Vivian and Elizabeth took care of me today.. they are so sweet and do an amazing job.. the overall environment is great!
9 years ago (23-09-2017)
UPDATE.......I called back to the shop on that following Tuesday and spoke to Stacey who had me to come in. She looked at my nails and immediately new what was the problem. There is a young lady in the shop named Vivian who redid my American Manicure at no extra cost. She did a spectacular job...now I call and schedule my manicures with Vivian only..she has done a great job every time. Stacy, the manager during the weekday, truly understands customer satisfaction; along repeat business. THE PRIOR ISSUE: I have been coming here for a couple of years getting pink and white (America) powder. Have never had an issue until now. A new person did them, the pinkish a pale pink that looks awful. When I went in today Kaitlin I guess she is the manager, attempted to explain to me this is the color and the only one. I would think after coming here for three years; getting the exact same manicure. I know the color! I'm more than annoyed, when you pay your hard earn money you expect to get what you pay for... As a loyal of a customer as I have been over three years never a complaint till now... Then you dismiss my complaint as if I have not paid attention in all these years.... The fix is an appointment tomorrow with a Polish... I have always recommended this place to my coworkers and friends.. Umph.. That will not continue.... I'm very disappointed how a loyal customer had been dismissed.
9 years ago (15-09-2017)
Edit:: changed to 4 stars, went back and got a new set/pedicure. I love Lisa. She makes sure you like what you are getting. She did a great job. I WAS VERY PLEASED. she redeemed this place for me! I use to LOVE this place. My last 3 times going each time spending around $80 plus tip on myself alone for a Pedi, Fill in, Mani, & Gel Polish. My nails were all wonky & lumpy, the shape was awkward, my toenails were cut crooked causing me to get a ingrown toe nail. I went back a few more times thinking maybe it was just a bad day or something. But every time I go they have more & more new people & it keeps getting worse. I use to love getting nail art done on my nails. I would show them photos of what I wanted done, asking if they could do it. They would say "yes of course." Then set me up... every single time, I would end up upsetting who was doing my nails because it was NOTHING like what I wanted, so another person would come over & do it like I wanted the first time using the actual nail art tool instead of the brush. But you could tell they were annoyed. Which made me feel bad, if I am paying over $120 for my nails THEY SHOULD LOOK LIKE WHAT THEY SAID THEY COULD DO. Or they should tell me that they don't do nail art. I wouldn't of asked to get it done. No big deal. My Mom has been getting french tip nails for going on 17 years and hasn't changed what she does cleaning wise, or products! For 3 months hair nail tips were turning brown. For 2 months she kept trying to ask them why and they kept sayung it was from black clothes or that it's what she is cleaning with that is doing it. My mom has always worn black, it's never done this before, it was either the brand of white Gel polish or the top coat they were using but wouldn't listen to her. When I went in with her & heard her telling them about it, then them telling her that it was her & not their product doing it, I got to me. I very nicely said that this has been going on for 3 months, she has always gotten the same thing done & has always worn black clothes & cleaned with the same products at home, that this has never happened in the past. I then asked them to please use a different brand on her from what they normally use. THEY DID!!! Since then her nails havent turned brown! YAYYYYY! But they seemed annoyed that we wanted them to use a diffrent brand. BTW THE OPI WHITE & TOP COAT DOESN'T TURN BROWN. What ever else they use does. My daughter is 8, we take her to get her toes & nails done. We pay for her to get a mani & pedi. But they dont take care of her cuticals or skin around her nails or toes. I looked at her toes the other day, her CUTICAL on her TOES is half way up her toe. And her toe nails are jagged, the skin around the edges of the nail is dead & built up. I should of noticed sooner, but again, I never look at them because I take her to the nail salon & assume its getting taken care of since I'm paying for it. She goes every 2 to 3 weeks. Like I said. This place use to be AMAZING! We loved this place & take all the family here when they come up to visit. Go here every 2 weeks if not EVERY WEEK! But recently it's hit or miss with the work...The quality of the work isn't worth it anymore, you feel like you are getting talked about or like you are being rude/annoying them if you speak up & try to let them know that something isn't the way you want it. Even though you're paying to have something done that should be the way you want it done & for a relaxing experience. Instead, you feel guilty or like you're being rude for voicing that something isn't the way you want it. I don't like giving bad reviews. I seriously hope I can find someone who can actually do my nails the way I ask them too. I am not rude or asking for anything crazy. I've always been respectful, I'd just like to get what I am paying for.
9 years ago (01-11-2017)
I walked in the door at 7:17pm tonight (7:16pm on my phone) to be told that they stop taking clients at 7:15pm. Perhaps they need to then change their posted hours because I would have gone to another salon had I known that. Now, not only am I out a service, but now I have to find a new salon altogether. 😡 Just as well...I have contracted a plantar's wart from this salon and they always nick the cuticles on my fingers - only kept patroning them out of convenience.
9 years ago (04-10-2017)
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