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Magic Toyota

  1. Washington
  2. Mountlake Terrace Car Dealer

Reviews, get directions and contact details for Magic Toyota

About

A family owned and operated dealership that places customer satisfaction as it's highest priority.

Story

Magic Toyota is a family owned and operated dealership that places customer satisfaction as it's highest priority. We have designed all of our departments around putting our customers needs first.

At Magic Toyota we pride ourselves in listening to the needs of our customers. Everything we do is designed to make your car buying experience easier and more enjoyable. Competitive pricing, knowledgeable staff and superior customer service all add up to create a fast and simple way to purchase or lease a world class automobile at a great price.

We have extended that philosophy to our service, parts and detail departments. Our goal is to provide the highest quality service at the lowest prices. Please visit us and see for yourself how different your total ownership experience can be.

Address: 21000 WA-99, Edmonds, WA 98036, USA
Phone: (425) 775-4422
moc.atoyotcigam@selas
State: Washington
Zip Code: 98036


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Reviews
After experiencing several "not so good" experiences with auto dealerships on our side of the water, we made the trip to Edmonds and had the best car buying experience we have had. This is our first Toyota and we are thrilled. Adam, our salesperson was awesome. He explained everything about the car and physically showed us everything. He was not pushy and very honest. The "back and forth" was professional, we were honest with him (we had a very strict budget number) he was honest with us. Adam's manager, Peter, was involved in the process and was great to work with. Peter made it right when there was mistake between what he had written down on the agreement and what came up in the financing. I can't say enough positives about the whole experience. I highly recommend Magic Toyota, Adam, Peter and their team! Well done, and we will be back!
8 years ago (23-09-2017)
Magic Toyota has lost its magic. The service department needs a great deal of work on customer service and quality assurance. Like you, I paid a great deal for all three of my Toyota's, so when a red-line item comes up on the invoice, but I was never informed about it beforehand, I feel like my awesome vehicle has been mistreated. To Magic, it's all about how quickly they can get you out the door for the most buck. I can't trust these guys with my pride and joy, and neither should you. There are plenty of other Toyota dealerships in the Seattle area that care about what they do when it comes to making sure your Toyota stays in top condition.
8 years ago (29-08-2017)
Bill was an amazing person to work with during our purchase of our 4runner. While looking around, my husband and I witnessed another sales person being pushy with another family. We turned to one another and said thank goodness we have Bill helping us! He was so sweet and helpful throughout the whole process. If we would of had the other salesman we probably wouldn't have bought our car!
8 years ago (19-07-2017)
I've been taking my vehicles to Magic Toyota for nearly seven years. Each and every time, I'm surprised by their customer service. On this particular visit, Brandon had me in and out of there in a fraction of the time I expected to be there. He discounted my service not once but twice. When I returned two weeks later (after my part arrived), he installed it for free as well as a part that I intended to install. Kudos to the service department. They really take care of their customers.
8 years ago (04-07-2017)
Because they have a friendly staff I gave them 2 stars, but the service itself and how much they charge is outrageous. I have a 2007 Camry hybrid. The check engine light was on and a message saying "check hybrid system" appeared on the little screen. After doing some research I suspected that the hybrid battery was dying and needed to be replaced. I took it to Magic Toyota on an afternoon and the guy there said I would have to wait at least 2 hours. I preferred to schedule an appointment for the next morning at 8:00 am. I showed up at 8:00 am and guess what happened? He told me to wait 2 hours. I was a bit upset. I explained the problem and he came telling me that before running the diagnosis device he was 90% sure that the battery needed to be replaced. Knowing it would be expensive, I said I couldn't afford it at that moment. He cancelled the service and I was on my way to the car when I decided to go back and get an idea of how much it would cost to replace the battery. Instead of simply telling me the cost of the battery and how many hours of labor would be needed, he made me pay $137.88 just to run the diagnosis device and then tell me it would cost $3,542.00 (before taxes). They asked for 8 hours of labor at a rate of $125/h, adding another $1000. Thankfully, I found an alternative. Now, this is the most outrageous part of my entire experience. I took my car to another shop and they changed the battery in 35 minutes!!!!! A single guy, skinny, super young, changed the battery in 35 minutes. Can you believe that? The dealership wanted 8 hours!!! Every time I see people trying to take advantage of others in situations like the one I described makes me sick. I will never return to Magic Toyota.
8 years ago (01-06-2017)
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