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Reviews, get directions and contact details for McNeil's Auto Care

McNeil's Auto Care

About

Welcome to McNeils!

Story

At McNeil’s Auto Care, it has been our endeavor for 28 years to provide the very best customer service and quality work available in the auto industry. Our commitment to absolute customer satisfaction is exemplified by our many achievements and accreditations, as well as our building design and all of the many upgrades we have implemented over the past 28 years.

•Our current repair facility offers 15 bays, and a spacious & comfortable waiting area that caters specifically to women and children.
•We are the highest volume repair shop in the state, as well as the highest purchaser of NAPA auto parts in Utah.
•We currently staff 30 employees to ensure that we are able to complete every job in the timeliest manner possible.
•AAA approved repair facility for 11 years.
•Rated #1 AAA approved repair facility for 5 years running.
•Owned & operated in Utah for 28 years.
•We staff 5 ASE Master Certified Technicians – this is the highest accreditation available in our industry.
•AAA approved towing (5 tow trucks, 2 service trucks) responding to an average of 900 calls a month.
•Currently ranked #1 in customer satisfaction, response time and cleanliness out of 1,146 contract stations in the United States.

In order to offer and even broader spectrum of auto service excellence Our commitment to this new component is as strong as it is to our Auto Care and Tow Company. All three operations will work in concert with each other, utilizing Auto Care for suspension and alignment work, and our tow services for the transportation of your vehicle. We feel that by having these complimentary businesses operating in unison, our efficiency and turnaround time will be second to none in the collision industry. Quality of work and turnaround time are the two aspects most focused on by all major insurance companies for their customers. Lastly, our commitment to training & certification with McNeil’s Auto Care.

At McNeil’s we take pride in the relationships we have cultivated over the last 28 years. Our reputation for quality work, customer service and truly being experts in our industry have led us to believe we are ready to embrace this opportunity we have prepared for in the automotive industry.

Address: 10665 700 E, Sandy, UT 84070, USA
Phone: (801) 566-8585
moc.hatusliencm@pleh
State: Utah
Zip Code: 84070


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Reviews
Terrible service. While there they would not quote me on the visibly leaking clutch master cylinder. In fact, they would not even admit it was leaking I bugged them about it two more times (when they finally agreed). Icing on the cake was when I got a call to tell me they had sheared a bolt in my engine block while trying to remove the alternator. They wanted to tell me it would only cost *me* a little more in labor for them to fix what they broke. Manny Lopez helped me across all calls, and brought up the resell value of my car several times (somehow the repairs were coincidentally just below this same amount, after the increase in repairs), and when I commented I may not repair and sell it he immediately assumed he should make me a low ball offer for $100, and remind me if I don't repair it I can't drive it away. Thanks Manny, very appropriate. After getting the vague "maybe $200 or $500 more" second estimate, I stopped repairs. Unsurprisingly, these guys would not put anything back together unless I wanted to pay additional labor. I was charged for partial repairs to get my car back. In the end I towed my car away in worse condition (literally pieces) than I brought it. They demonstrated their incompetence, both in actual skill to fix anything, and any form of customer service. Your experience may vary, but mine was a nightmare. Amazed these guys get good reviews.
8 years ago (27-10-2017)
Highly recommend this shop. Manny, Troy and the guys are great about getting my car done when they say (usually early). They care about the service they provide. They understand how important it is to have safe reliable vehicles for my family.
8 years ago (05-10-2017)
Excellent customer service! They kept me updated on the status of my car while it was there and got it working again just fine. Honest people. If my car needs service again I will take it back to them.
8 years ago (01-10-2017)
Was in a huge hurry and was told I was going to have to wait till the next day. As I was on my out a man (whos name is slipping my mind currently) ran out and stopped me and told me that he would do my car that day! He was very nice and respectful and did everything he could to make sure I was comfortable and happy! He didnt do any repairs without calling me and confirming it was okay! Its very refreshing to see a genuine mechanic who actually wants to help solve my problems. Would highly recommend!
8 years ago (21-10-2017)
They seem nice and honest. Only been there once and the thing I remember most was waiting for 20 minutes after my pull change was finished before they got my keys to me. Be sure to schedule your appointments online add they have some good deals there.
8 years ago (30-08-2017)
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