Medical Access

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Address: 12321 Middlebrook Road #101, Germantown, MD 20874, USA

Phone: (301) 428-1070

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State: Maryland

Zip Code: 20874

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Reviews

I was a patient for about 5 years .. We saw the office get renovated and they really did a good job with their facility but the staff stayed the same . TERRIBLE. They are unfriendly , take forever to call you back, and their front desk staff should be trained better. I had some billing issues with them . Which I called about 4 times because gettin a call back ...
We got statements , then went to our appointments , asked about the balance and the front desk said that no balance just our co pay for the visit. This happened at least 3 times ... Then they sent the account to COLLECTIONS !  This is something from 2015-- keep in mind my entire family has kept going for the following two years and no one mentioned anything . I call two years later Their billing lady because my credit score went down because this company sent me collections !   The billing lady says that we should've know because we received statements ...even though we asked their front desk staff multiple times at our visits ... 
Aside from that their wait time is ridiculous .. If you're 15 minutes late to your appointment there is a late charge but if you get to your appointment on time expect to wait a minimum of 30 minutes to be seated and another 30 minutes in the room for the doctor to come in . My PCP was Dr Jimenez for all these years and I knew how long I had to wait .. Incredible that his staff doesn't already know this seeing how he's never running on time .
On my last appointment I waiting for 45 minutes !  And then I had to leave ... There were 4 other people that had been waiting before me for their appointments so imagine how much longer it would've taken for him to actually see me . I even called an hour prior to let them know I was able to come early and no one even mentioned how late he was running . 
I've also worked and managed in the medical and dental field for many years and I know how practices should be ran . I know how an office should be managed . The staff needs better training . The staff should've called each patient to inform them they are running late so that the patients are not sitting there wasting their time or missing work because of their lack of attention to the schedule .

      
      
      
 8 years ago (27-06-2017)

Worst experience with a doctors office. They had billed our insurance improperly so insurance declined it. They didn't tell us we had a balance due until 11 months later and we worked things out with the insurance company and told them to resubmit the right way. Of course they waited on that and after a year the insurance wouldn't pay so they sent it out for collections instead of letting us know. Then we go and pay the bill which we should not have had to do and they promised they would contact the debt collector and of course that didn't happen. This place is awful. Stay away!

 8 years ago (12-07-2017)

DO NOT GO HERE! Women at the front desk has the worst attitude and customer service. Also they are very hard to deal with when you need a referral. Go somewhere that truly cares about you and your family.

 8 years ago (15-05-2017)

I had the first appointment in the morning and arrived a few minutes late. There was no wait time at all. A medical assistant immediately came and led me inside, started going through all the checking process. This particular staff was very knowledgeable, kind, patient, and very efficient. Then, I was seen by Dr. Raval who was very approachable, and answered all my questions. The place to me is clean, spacious, and relaxing. I have had horrible experiences at some urgent care before. At least, on this particular date and time, I had the VIP experience at Medical Access on Middlebrook Road in Germantown. Keep up with the excellent service. The people deserve it.

 8 years ago (17-12-2016)

I first went in originally using their Urgent Outpatient weekend services. It appeared to be busy but within 10 minutes I was called back to a room. I had seen their P.A. Ms. Strobel. She was very professional & compassionate She made sure I understand everything about my Diagnosis. I liked her so much nvery much that I decided to keep her as my primary care doctor. I highly recommend this Urgent / Primary care Medical office to anyone needing urgent care or a Primarily care.Doctor. I was impressed with the service from the moment I walked into the office being greeted. Their hours are wonderful. Open 7 days a week Which is great because you never know when something might happen when you may be sick. A+++

 8 years ago (23-09-2016)

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