Mercedes-Benz of Sacramento Service

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Address: 1810 Howe Ave, Sacramento, CA 95825, USA

Phone: (888) 479-0451

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State: California

Zip Code: 95825

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Reviews

I had a great experience in my last visit in service department!!!  My MB had a major problem in the engine with only 29K miles on it.  The quote to complete the work was more than 3K and thanks to Jason my advisor and MB of Sac Management I paid only half of the bill.  WOW!  Thank you so much for your help and taking care of your customers.  
  Amazing how they jump really quick to help me with this problem.  

  Thank you Jason and MB of Sac Management!!!  I really appreciate what you guys did.  

  Respectfully.

 8 years ago (31-08-2017)

Do not do business with this dealership you will be sorry. I ordered a replacement key and it did not work. They charged me a heads hundred bucks to deliver the key? A total rip off. A friend of mine warned me but, I did not listen. I moved here from Sausalito and need a local dealer for car maintenance. I will not be dealing with this dealership again. I expect honesty, dignity, and courtesy. I guess that is too much to ask. This place reinforces every bad stereotype associated with horrible car dealerships. I never ever got this type of service n Marin County. Simply disgraceful....

 8 years ago (14-12-2017)

I'd like to take a minute and share my amazing experience with Jack Manikoth my service advisor at  Mercedes-Benz of Sacramento.  Every time I stop by to get my car fixed, he delivers a great service, very professional, he explains very well what is going on with the car, what are the options to get it fixed, how long does it take to get it fixed.  He's always on top of it and sends updates either by text, email, or call throughout the whole process.  He makes sure that I get a loaner car, and always return my car washed and sparkling clean! Awesome .....
I highly recommend Jack and his service team.  Even though I moved to Stockton, Ca where there is a dealer closer to home.   But I will continue taking my Mercedes to Sacramento for future services.  You guys rocks!!!  THE BEST OR NOTHING.....
Thank you Jack and your team !

 8 years ago (10-11-2017)

Jason H. is the BEST service manager I have encountered.  He is knowledgeable and personable, experienced and insightful, service oriented and expedient; a true professional!!!!!  I highly recommend MB of Sacramento and their team for sales AND service.

 8 years ago (05-10-2017)

All I have experienced have been multiple problems, wasted time and money, and still dealing with problems !
I purchased a brand new Sprinter Cargo Van for my company vehicle, and right away the sliding door cable broke, and the ventilation system wasn't hooked up correctly. The ventilation issue required multiple visits, and them giving me the run around, trying to proove it was normal until finally repaired. At only 6,000 miles I started having intermitten transmission problems requiring me to cycle the key on and off. At only 9,000 miles the brakes are intermittenly making grinding and noises. 
Well, now the vehicle has roughly only 23,000 miles, and I still have both problems.
They say they will only pay for a portion of the brakes and still have not resolved the transmission problems. I have brought the van in multiple times, even had to rent a vehicle, that they have not reimburssed me for yet. Even though they said they would.

The saddest part is that, besides the fact that I still have to bring it back in and deal with these unresolved problems, is that I had to purchase another company van, and would have bought another Sprinter, but went with another brand because of all of this.

Sad !

Chris,
Patterson Heating & Air Conditioning

 8 years ago (25-11-2017)

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