Mercedes-Benz of Tri-Cities

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Mercedes-Benz of Tri-Cities is your hometown luxury dealership. Enjoy our amazing customer service and excellent enmities. Our staff is highly educated to assist you in finding the perfect Mercedes-Benz or keep your current vehicle preforming exceptionally.

We also offer a wide variety of Certified Pre-Owned vehicles. Each of our vehicles comes with peace of mind from that comes from knowing you have the highest quality pre-owned certification and protection.
Stop by and grab a coffee.

We would love to meet you and show you around.

Address: 6901 W Clearwater Ave, Kennewick, WA 99336, USA

Phone: (509) 736-1600

Website

ten.yelruccm@selas

State: Washington

Zip Code: 99336

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Reviews

I deeply regret working with this dealership and their used car salesman 
and if you are looking for a place that will go out of their way to screw you over then this is the place for you!

We were ready to buy a Mercedes Benz vehicle and asked certain questions about the "certified" Mercedes Benz vehicle we really liked and they lied right to our faces.

There is no integrity at this place just dishonesty. 

They assured us that the "certified" used vehicle we were interested in was in great condition and that it was never repainted and that there was no damage to the vehicle. We really stressed these questions to the lady that was working with us because that was something we did not want.  A few days after our purchase we found paper work and receipts from Mercedes Benz stating that the car had been repainted and repaired after damage that had occurred. We went back to the dealership feeling frustrated and confused. It  would be understandable if the car had been repaired elsewhere and they had no idea but they clearly did. The person that made the repairs was still an employee but stated he had no memory of doing anything for that vehicle even though his name and signature was all over the paperwork.

The lady that worked with us and the used car sales manager "Philip" finally told us the truth but still assured us that the we had a great vehicle that was in really good condition and if the paint does start to chip they will make right by us by either repainting the vehicle or starting us off in a new vehicle.

Fast forward a year and of course the paint starts chipping pretty badly and we talk to Phillip who of course states that  he will look as some numbers for us or another vehicle they may have and give us a call about what they can do for us.

He never called. We go back there and start looking at the vehicles our selves but then Philip runs the numbers for us and says the only thing they can do for us is a trade and we would loose $12,000-$14,000.

They messed up and expect us to pay for their mistake. The way they handled this situation was just horrible and the worst customer service I have ever experienced. 

We will not be purchasing another vehicle at any McCurley Integrity dealership neither will our friends and family.

 8 years ago (26-07-2017)

I was prepared to purchase a certified pre owned Mercedes that was absolutely stunning. The car was close to $82000 as a purchase. I enjoyed working with Marcella in sales as she spent the needed time with me to get me the info on this large purchase.

Feeling excited I was turned over to Danny in the finance department. After signing most of the documents and listening to the extended warranty sales pitch and asking what the terms of the financing were ("haven't received them yet") Danny produced a one page sheet that had my payment over $230 from what it should be. When I looked the interest rate was similar to what my credit union quoted so I asked what the principal amount was. He said $93,xxx. Asked where the higher amount was coming from  and he said the McCurley designer warranty that he had calculated into the payment. 

I told him I wasn't going to spend the money on the extended warranty which started the sales pitch again. I said that I was not going to buy the car with the warrenty and that I was feeling that I was out of my league on this price amount and would be walking away.The most offensive thing that Danny did was to pull the handwritten negotiation page that I had signed out and stated "sir didn't you agree to buy this vehicle". At that point I said "Now I am really walking away".

Horrible experience and a shame that Marcella works at this dealer.

Update: 

I received a call from the GM about fifteen minutes after I posted this review. Also Marcella who again I can not fault in any way also texted me with an apology. 

I would recommend that anyone looking at a luxury car brand in the Tri City area go to BMW of Tri Cities. I have always been a Mercedes person but after my ridiculous experience at this McCurley dealership I went looking around. My purchase could not have gone any smoother and I couldn't be happier with my  BMW. So happy that we will return to purchase my wife an X1 or x3 by the end of the summer!

 8 years ago (23-05-2017)

For the last 5 1/2 yrs we have purchased our Mercedes Benz at McCurley Mercedes in Kennewick and up to now its been a good experience. Philip S. in finance however has changed our opinion on this. I asked Philip if I could look at the payment calculator he was using as it was way more money than the calculator on Mercedes website and he very rudely asked me why and accused me of not trusting him and said if I had a trust issue the deal wasn't going to work, right there on the sales floor. I have never been treated like this before and it was very embarassing. Mercedes Benz has a Calculator for Customers to utilize! Lai our sales rep appologized for Philip when he walked away. Lai should have his job she's very professional and felt bad that happened. 
Matt C. and Jon P. in the service department have always been wonderful so I do give the service department 5 Stars.

 8 years ago (25-03-2017)

Very friendly service guys.  Troy really does a good job of servicing your investment. 

 9 years ago (30-12-2016)

Just called today 2/12/2017, and a Lady answerd my call. I asked for some information regarding services. She told me that the service people were closed. Then she cut off my next question with an awkward "byeeeee" and hanged up. Then I called again and no answer straight to voicemail.

 8 years ago (12-02-2017)

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