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Microsoft Store - Scottsdale Fashion Square

  1. Downtown Scottsdale
  2. Arizona Store

Reviews, get directions and contact details for Microsoft Store - Scottsdale Fashion Square

Address: 7014 E Camelback Rd #1288, Scottsdale, AZ 85251, USA
Phone: (480) 308-0800
State: Arizona
Zip Code: 85251


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Daniel fixed my computer within ten minutes, after I spent hours online trying to do it on my own. Turned out the pen was faulty. He got me a functional pen and I was on my way. Real customer service, very fast. Absolutely 5 🌟 experience. Thanks so much!!
8 years ago (25-12-2017)
Picked up an online order. Staff was very helpful answering questions I had both about the computer I purchased as well as other computers. If it was only closer to me I would be there more often.
8 years ago (30-11-2017)
Wish I could give a negative number of stars. I bought two Surface Pros for my business and acquiesced to their sales pitch to buy the new Enterprise version of Microsoft 365. Come back tomorrow to install, they said, no time today--it was 4:30 and they close at 9pm. So I came back at 10:15 in the morning by apptmt, apologized for being 15 mins late for my apptmt due to a business call I couldn't get off of. I hate being late, it's rude and unproductive. And they hate it, too. For my punishment they kept me waiting 26 mins to finish up with a call to UPS. ??? That's what they said. When we got started I was told that Enterprise is a brand-new product and I was the guinea pig for installation--they had never done it before. Wish I had known that when they were making the big sales pitch. After about 2 hrs it was determined that I couldn't have Enterprise that I could only have Premium--still not sure why except they must not know how to install it. OK, let's install Premium. At 3 hours in, I was told I could walk around the mall, it would be another 45 minutes because various things weren't compatible. THEIR COMPUTER, THEIR PROGRAM. Not compatible. Hmmmm. 5 hours into it now, I'm still waiting for them to finish installing Microsoft 365 Premium. Terrible way to treat customers--no consideration for how much time I am wasting, how much I am falling behind because they don't know how to retail their products. Whew! What a fiasco! Microsoft--get your act together before you take your product to market. Then, hire capable people. I HATE going in your stores. Too expensive and ALWAYS a huge time suck. 5 hrs and counting.....still not finished.
8 years ago (29-11-2017)
I was in this Microsoft store earlier and I dealt with one young lady. She did not know very much about the various dell models that I was interested and when she asked for assistance from a colleague he could only tell me the features that were displayed next to the computer, information I could have read my self. By the time I left, 4 of the staff had attempted to help me. None of which had much knowledge of the computers, nor could they find someone in the store who could. It was a very big change from the Apple Store which I frequent often and always leave with my questions answered. -To be fair I have been to Microsoft stores where the staff were very knowleadgable and helpful, this was just not one of those stores.
8 years ago (01-08-2017)
Everyone was very nice they all seem to know each product pretty well. I like the look of the store and how it's laid out. They have a variety of laptops and desktops to try before you buy.
8 years ago (05-08-2017)
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