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New Balance St. Louis

  1. Missouri
  2. Affton Bicycle Store
  3. Missouri Shoe Store
  4. Richmond Heights Shoe Store

Reviews, get directions and contact details for New Balance St. Louis

New Balance St. Louis

About

Our mission is to create a memorable experience for our customers by providing value through convenience, personal fit, education and exceptional service.

Story

Built on a foundation of service, we are known as a leading consumer resource for superior comfort performance footwear.


Providing exemplary customer service through our product and fitting specialists for over 50 years!

Address: 1205 S Big Bend Blvd, Richmond Heights, MO 63117, USA
Phone: (314) 646-1574
moc.suevolteeferehw@ofni
State: Missouri
Zip Code: 63117


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Reviews
Knowledgable staff. Excellent service! Comfortable shoes.
8 years ago (04-12-2017)
At one time I would have given this location five. I have worn New Balance Shoes since about 1995. I had customer service so poor that I want to speak to the CEO of NewBalance in Boston, MA, yesterday. I had a sales lady who was so inappropriate shoving stuff I don't need at me and had the nerve to practice podiatry medicine without a license when it came to commenting on my custom orthotics. I called her on it and told her I found her behavior offensive. She was smug and said in an insincere voice that she did not mean to offend, but a look into the eye clearly communicated to me that it was all about her and to impress her boss. This was the asst. mgr according to her name tag. I can only imagine how invalidating the mgr. must be. That is sad because at one time I only had praises for the Richmond Heights location. Time has changed. I still think New Balance has a decent product. But is sounds like I need to locate a store that trains its employees and cares about the well being of their customers
8 years ago (02-10-2017)
My salesperson was friendly and not pushy those are 2 musts for me to buy something from you. He listened to my issues and advised what would be best, while I do agree a shoe should come ready to go not have to buy a separate insert I also agree everyone's feet are different so I ate the cost of the insert and I am not sorry I did my feet are supported and the shoes are very comfortable... I did take the 1/2 star away for location and 1/2 for having to purchase the insole overall very happy Ill be back
8 years ago (05-04-2017)
Purchased a pair of running shoes from this location this year. The sales person was very friendly, personable and helpful. Never felt rushed to make a decision. Not to mention the shoes have worked perfectly.
8 years ago (07-04-2017)
Why would I buy a shoe that I have to buy an insert for to fit my foot? Why wouldn't I just go find a shoe that does what I need? Staff and store to focused on upselling, rather than helping customer with what the want.
9 years ago (19-10-2016)
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