Oakbrook Ace Hardware

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Address: 8123 Steilacoom Blvd SW, Lakewood, WA 98498, USA

Phone: (253) 588-8586

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State: Washington

Zip Code: 98498

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Reviews

Always greeted by friendly knowledgeable staff

 9 years ago (10-08-2017)

Normally, I try to patronize local stores, but I will never again go to this particular Ace Hardware. I understand that they are smaller, so the stuff they have on hand is going to be less then a larger store, but they constantly seem to be out of stock or not have staff on hand for essential services like making keys. They also make returning anything incredibly difficult or impossible. Worst by far, however, is the customer service. The people I speak to rarely know what they're talking about, and don't seem to want to do anything. They were not even willing to help put aside a few bags of soil so that I could send someone to pick them up for me because I have a physical disability. Sadly, I have gotten better customer service at almost every large home improvement store I've been to. It is hard to justify the higher prices when customer service is lacking.

 10 years ago (14-07-2016)

I was in and out in two minutes! Fast and friendly service at it's finest! Greatly appreciated!

 10 years ago (10-12-2016)

I love this store! 
The people are knowledgeable and friendly, it's like a step back to when I was a kid in the 60's - 70's having a local store you can call and have something ready or drop in and find it quickly.
I don't have to hunt for someone that works there like I do at Lows or Home Depot.

 15 years ago (21-04-2012)

Lots of items!

 10 years ago (27-01-2017)

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