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Ourisman Mazda

  1. Maryland
  2. Fort Meade Car Dealer

Reviews, get directions and contact details for Ourisman Mazda

Address: 3518 Fort Meade Rd, Laurel, MD 20724, USA
Phone: (301) 725-4400
State: Maryland
Zip Code: 20724


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Reviews
I bought a 2017 Mazda 3, and am very happy with the buying experience at this dealer. I initially got in touch with Ricky after an online inquiry. Ricky was very easy to work with and very responsive. I really liked that he was not the pushy type. He made the experience pretty stress free. In addition, the finance staff was extremely pleasant. I had a titling problem with the vehicle I traded in and they were more patient than I expected due to special circumstances with getting the title. I would highly recommend this dealership if you're looking for a new car. Just ask for Ricky!
8 years ago (08-08-2017)
If you're looking to buy a new car, this is definitely the place to go! I went to several dealerships, and they were the only ones that were straightforward and didn't play games...which I appreciated. The car salesman, Quentin, was amazing and did everything in his power to get us the best deal. I walked out a happy customer which isn't something you hear often when it comes to car buying. If you need a new car, go to Laurel and ask for Quentin, he won't disappoint.
8 years ago (06-08-2017)
Very pleasant people. Not too forceful. I was able to get a great deal around memorial day. Great staff. I would highly recommend.
8 years ago (10-06-2017)
Do yourself a favor and stay away from Ourisman Mazda in Laurel. I bought 3 cars from this dealership over the last 10 years, because they had competitive prices, despite some very aggressive sales tactics on the extended warranty. This might have bought me a little courtesy when it came time to get a warranty repair, but no. THE DEALERSHIP WILL TRY TO RIP YOU OFF THE MOMENT YOU WALK IN THE DOOR FOR SERVICE, PARTICULARLY IF YOUR CAR IS STILL UNDER WARRANTY. I went in to get a stereo console button fixed, and the first thing the service manager (Vince) told me, very aggressively, was that if the dealership determined that the problem was not covered by the warranty, I would have to pay a $149 diagnostic fee for them just looking at the button. And he made it very clear that the dealership would look for any reason to determine that the problem was not covered by warranty ("we get customers all the time that spill liquids on their stereo consoles, and that voids the warranty.") I was very concerned to leave my car with Vince, but did so anyway. The next day, when I called for an update, he grudgingly told me that the repair would be covered by warranty, and that the part had arrived and the car would be fixed later that day. But at the end of the day, when I called back for an update right before closing time, he told me the part had not arrived yet, and said that he did not recall telling me exactly the opposite two hours earlier. He just flat out lied, and I don't use that word lightly. At that point, I'd had enough, and asked for my car back to go to another dealership. I should add that I had a similar negative experience when my battery died on a Mazda 3 with fewer than 20,000 miles. My wife called the dealership for help, and the service manager rudely told her that the battery might be covered by warranty "if you just bring the car in." We called Mazda roadside assistance three times, and could never get through, so we were facing an expensive tow, and just decided to have AAA replace our battery at our home. We then took the car in to the dealership to have them turn off the "check engine" light. Vince told me that the dealership would charge me $149 to do anything relating to the check engine light unless they did a warranty-covered repair. When I complained, his boss came out and told me that I should drive to Advantage Auto Parts "because if they are not busy they'll check the light and reset it for free, it only takes a few minutes." Really? That's how you treat a customer? Drive down the road and see if you find someone who cares, rather than do themselves? Vince told me that they would make no exception for me "because you have a Jiffy Lube sticker so I can see that you don't get your oil changes with us." He repeated this at least three times. I would also mention that while I was dealing with these frustrations at the dealership, two salesmen were standing outside yelling at me from across the lot that I should trade my car in and get something bigger. I will never set foot in this dealership again. Rude, aggressive, predatory service, and no regard for long-term customers of the dealership. There are other Mazda dealers in the area, and I will drive the extra miles to avoid Ourisman. If you don't believe me, just call these guys, and see how rudely they pick up the phone. Their attitude is that if you are stupid enough to take your car to them, you deserve whatever they do to you.
8 years ago (03-08-2017)
I recently brought my vehicle in for service with Ourisman Mazda in Laurel and had a great experience. The service advisers and porters were really attentive, helpful, and very informative. As a female, I'm always uneasy getting work done on my car, as I feel that some shops try to take advantage of you. I never felt that for one moment here, and I generally felt at ease throughout the entire process. I was pleasantly surprised that my car was finished with service in about an hour and the checkout process was simple and fast. I came all the way from D.C. and will continue to do so in the future due to a great experience. Keep up the good job!
8 years ago (09-02-2017)
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