Ourisman Volkswagen of Bethesda Service Center

Reviews, get directions and contact details for Ourisman Volkswagen of Bethesda Service Center

Address: 5415 Butler Rd, Bethesda, MD 20816, USA

Phone: (301) 750-6100

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State: Maryland

Zip Code: 20816

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Reviews

They really need to do a much better job managing the customers expectations— especially as it relates to estimated wait times— and being upfront and clear about the services being offered and performed (and why). A 3+ hour wait to have winter tires installed seems outrageous to me (and has happened to me more than once). The staff are polite and professional for the most part but their enthusiasm at times can feel like an attempt to compensate for the lack of acceptable time management and transparency. I think I’ll look for another service center going forward and hope it’s better than what I’ve experienced here.

 9 years ago (17-11-2017)

I had a great buying experience from the dealership here; however, the service department is absolute trash. Apart from one gentleman who has always been very kind and helpful, the rest of the staff is pathetic and do not know the meaning of customer service in any context. They speak quickly and try to confuse you and they are passively rude. This may fly with my 23-year-old self but I have seen them do this with elderly men and women and it is off-putting. I genuinely don't enjoy coming into this establishment, which suck because I live so close to it. I am going to try Tyson's Corner for my next service.

 9 years ago (11-08-2017)

Do NOT bring your vehicle here for service unless you enjoy getting ripped off, lied to and treated rudely.  If you enjoy those things then maybe this is the place for you.  The short story is that the service department wanted to charge me over $400 for three hours of service to replace a part that takes 15 minutes to change out.  Continue reading for full details.  

My blower motor needed to be replaced.  I called their service department and they told me they had the part and to bring in the car.  After dropping it off they called me the next day to tell me they in fact didn’t have the part, and that the estimate to fix it was >$700 for the part and three hours of labor!  The thing is, you can watch videos on Youtube of how to swap a blower motor and it clearly takes WAY less than three hours.  So either the service department was trying to completely rip me off or they were totally incompetent, either way it was bad news. 

When I called them out on this overcharge the service staff I spoke with became rude and defensive and basically told me to take my business elsewhere.  I spoke to the Service Manager named Leo and tried to work things out with him.  He said the three hour quote was a mistake and it should have been 1.5 hours instead (which is still a complete overcharge).  Because I didn’t want to waste more time on the issue I told him I’d let them charge me for one hour of service to swap the part but he still refused, was rude and had the nerve to call me a “difficult customer” because I called them out on their dishonest pricing!  I had them order the part for me instead and I changed it myself in their parking lot in under 10 minutes!  I am not a car guy and that just shows how crooked the Ourisman Service staff are.  When I confronted Leo about this right afterwards he was completely unapologetic and defensive.  

Ourisman VW basically failed in every aspect of customer service there is.  They over promised, over charged, under delivered and tried their hardest to rip me off for such a small thing.  And when confronted about their dishonest practices they doubled down and became rude.  This business does not deserve your money and I truly hope this honest review gets you to go somewhere else.

 9 years ago (08-08-2017)

As is with most dealers they are about the $$ and getting the most off of you,  and are not consistent with their quotes. Save yourself some trouble and go elsewhere, not at all amused with my experience here and will NEVER go back!

 9 years ago (26-05-2017)

If anyone one looking for a wip car vw best wip yo buy / own

 9 years ago (30-05-2017)

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Ourisman Volkswagen of Bethesda Service Center

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