Pacific Luxury Motors, Inc.

Reviews, get directions and contact details for Pacific Luxury Motors, Inc.

Address: 2660 Lincoln Blvd, Santa Monica, CA 90405, USA

Phone: (310) 581-5200

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State: California

Zip Code: 90405

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Reviews

Excellent Experience! 

I was in LA looking for a car to purchase and drive cross-country to Boston. The inventory at Pacific Luxury Motors was top notch and I ended up purchasing a beautiful '04 Lexus SC430, which performed flawlessly on the 4,000 mile drive back east. 

The staff was very helpful and I didn't feel pressured to buy anything. My impression is that this isn't your typical 'small car dealer'. Their inventory is filled with really nice clean used cars, they take good care of them and their customers, and they let their reputation do the sales for them.

 If I'm every looking for a car in California again, this will be my first stop!

 9 years ago (09-10-2017)

Some of the reviews here that are negative are bit odd. People buy cars without looking at them and then are surprised at what they get!? Others need parts but never go back to have them installed!? All sounds like buyers who blame their own poor decisions on PLM. Anyways, I had a great experience. I bought a 2000 SLK 230. When I looked at the car it had a whole laundry list of issues I pointed out. Every single one Avi promised to address. After the test drive I expected the sales pressure to kick in under the promise that they would take care of the issues. But there was none, in fact they wouldnt even let me give a downpayment, which got me worried that they just would go ahead and sell the SLK to somebody who doesnt care about all the issues. However, they called me back 2 days later all issues fixed. I bought the car, with 3m warranty (they do that with all cars) and I still love it today 1 year later. I was on their website today to buy another car because I believe in their quality and service. When I saw the bad reviews I had to share my experience.

 9 years ago (06-05-2017)

This dealership doesn't even deserve a 1 star!!! I'm so disappointed in them. I live in Kansas City, MO. I found a 2008 Audi TT 2.0 soft top convertible for a great price online through their dealership. When I had the guy I was buying it through call up there, the guy couldn't stop saying how great of shape the car was in. He kept going on and on that it was a great deal and we would be very pleased. SO, with that being said, we trusted the mans word. My car's salesman booked a flight and went to pick it up. At the time, nothing was wrong with it. It made it all the way back to KC. Great.. right?! Well a week later, the convertible top would go down but wouldn't come back up. Not only that but the breaks were bad and the door motor went out to the point where I can't lock my doors with the key fobs. The radio has a huge line through it where someone must have broken it. I'm so disappointed. I honestly thought this was a good dealership. I read really good reviews and I get the complete opposite. I guess lesson learned on my end..

 10 years ago (10-11-2016)

Bought a Solara Convertible. Looks like the previous owners were not kind to the interior. But it cleaned up well by Avi. They gave me a few months to pay off the rest of the car on trust. I would go back.

 11 years ago (08-04-2016)

Where should this post begin?
I bought a 2003 Audi A4 Convertible from Joseph and Avi back in August of 2015.  The whole car buying experience was great.  The were honest about the vehicle and I didn't expect much because I knew I was buying a used car.  Joseph and Avi trusted me enough to let me drive the car off the lot on a Saturday and forward them all the finance paperwork from the bank the following Monday.  I was really pleased!!!
The car had some flaws and some parts that needed to be fixed and Avi informed me that he has the parts on order.  He told me that once the parts arrive I should go back to the dealership and he would install them.  I live 3 hours away and have been unable to make the drive out there.  After talking with Avi and Joseph they said that they would send the parts to me and that I would install.  I was ok with that.  

Now is where the story takes a turn.  I have been waiting on parts since August 2015 and today is January 27, 2016.  I have called both Avi and Joseph numerous times and I keep getting the same story, "I have been so busy, I forgot, I didn't have time".  My patience is growing very thin with all the excuses.  I was not going to write a review, but seeing that this is the only way that I will be able to let everybody else know what is going on, I had no other choice.  

I called and spoke to Joseph today on 01/27/2016 @ 1000 and he told me that he doesn't know where Avi put the parts and that this is his problem and not mine and he promised to put them in the mail today.  I will give it 3 - 5 days and if I don't get my parts again I will write a Yelp review as well as a complaint with the BBB.  

I hope nobody else encounters the problems I have so far.  BEWARE when you buy a car from here you are buying a used car and all the problems that come along with it.  My Audi broke down yesterday and is in the shop!!!!  I have already put 1000 dollars worth of maintenance into it.  Like I said earlier in the post, I bought it knowing full well its a used car.

 11 years ago (27-01-2016)

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