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Lexus Santa Monica Service Center

  1. California
  2. Santa Monica Car Dealer

Reviews, get directions and contact details for Lexus Santa Monica Service Center

Address: 1602 11th St, Santa Monica, CA 90404, USA
Phone: (424) 231-0855
State: California
Zip Code: 90404


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Reviews
My experience at Lexus Santa Monica turned out to be very good thanks to Miguel Santiago. I had procrastinated taking the car in knowing that it might be an expensive repair job. Miguel was courteous, knowledgeable, and did an excellent follow through in making sure my car was serviced properly. And once the job was started there was no problem in immediately receiving a loaner vehicle. I am satisfied with the job and the customer service!
8 years ago (15-09-2017)
For years I have had a great experience doing my car maintenance at the Lexus Santa Monica Service Center. Over time, I developed high trust with my service rep, Angel. We recently bought a new Lexus, in part because of my years of true satisfaction with him and the service center. Now he has moved on and I just began with Juan Carlos who is also terrific, friendly, helpful and detail oriented. The only reason my review is not 5 star is because the cashier team on my last visit was, I guess, distracted. Normally it would not have mattered that it took me over 40 minutes to check out with them after finishing with Juan Carlos , but I happened to be in a big hurry that day. I understand that things take time, but the cashier team was taking people out of order and fielding non-urgent personal phone calls in the middle of my transaction. Juan Carlos came to my rescue and I finally got waited on. I have normally had such a consistently good experience here, I don't want to make this some kind of rant. I simply hope that Lexus will be inspired to refocus that team on excellent service like I have received so many times before.
8 years ago (27-08-2017)
Alex Anaya who handled my appointment was prompt, welcoming and courteous. He promised to call before 1pm and the call came at 12. My car was ready when I arrived to pick it up and Alex again came out and thanked me for coming him. The best kind of service possible and it makes me glad that I have a Lexus.
8 years ago (06-10-2017)
Got my car from the dealership here in SM, so I keep coming back to their service location even though there are other Lexus locations to where I'm at. Never any issues. And they always offer a good deal when they get a chance.
8 years ago (07-10-2017)
Lexus Santa Monica is the best service center. All the staff are courteous and professional. The waiting lounge and restrooms are very clean, spacious and comfortable. Most important of all is my service advisor, Richard Doherty. He listens to my request and definitely gives all my options. His recommendation allowed me to make the right decision. Richard is very friendly, patience, and concise. I feel very fortunate to trust Richard and his team with my car. Great experience---I highly recommend this service center.
8 years ago (22-07-2017)
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