Payless Car Rental

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Address: 1016 Rental Car Dr, Raleigh, NC 27623, USA

Phone: (919) 840-9317

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State: North Carolina

Zip Code: 27623

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Reviews

Made a reservation. Arrived and was told that because I had not rented from Payless before, I would need a copy of a utility bill or two other forms of identification (beyond my NC drivers license with my company credit card - if I was voting, I would have been ok!). None of these are something that I can generate on the fly. So I presented the agent with a copy of a Payless Rental Contract from 2016. Still not good enough. I hate to be surprised when traveling on business!!!! Luckily, Payless is in the same building as AVIS and AVIS doesn't have such nonsense procedures. If it had not been for AVIS my blood pressure would not have subsided. But, I will never ever never rent from Payless again.

 8 years ago (08-05-2017)

The agent at Raleigh Durham Airport was exceptionally nice. However, the car was absolutely filthy and smelled liked marijuana. Was already late and had to accept car. Took many pictures of the car before I left as they had no more damage report forms to fill out. Before returning the car I actually cleaned the car as I was afraid to return as-is out of fear of being charged. I was lucky enough to have the same rental agent who was very apologetic... HOWEVER now I just found another charge on my card for $46.00 for no reason... when I call they keep saying their system is down... WHAT A JOKE! I will be disputing the charges... they OWE me money for detailing their crappy car...

 8 years ago (20-04-2017)

I reserved a car in advance for pickup at this location.  Unfortunately, when I handed my license to the person behind the counter, he stated that since my license was local, I would need PRINTED proof of address.  Apparently, a driver's license with my address on it doesn't count, and a pay stub, bank statement, or utility bill was required.  Since this was not on my reservation agreement, and I don't routinely carry these items around, and I was at a freaking airport renting a car, I was stranded (with an hour to get to work).  The person in line behind me had the exact same problem.  On a side note, I would like to extend my thanks to the person behind me in line for letting me use her computer to reserve a car from a company that doesn't require weird documentation.  Major headache averted!

 8 years ago (05-05-2017)

We waited an hour in line. It seemed really inefficient. They were understaffed and seemed to be low on cars. Everyone was frustrated and one guy blew his top because he had to wait (and pay) for a car that wasn't yet available. NEVER AGAIN he stormed as he left, adding "Jerks". It would have been less annoying if the counter staff had thanked people for waiting or offered to upgrade or otherwise compensate for the long delays.

 8 years ago (13-06-2017)

What began as a horrible experience (one person working; 5 people in line in front of me, yet it takes an hour and 45 minutes to get thru the line and checkout; people ahead of me rental's had expired tags or broken AC; a lady returning her car was charged for gas when the tank was full upon her returning the rental,  archaic rental process), turned out to be a success in the end. My car was clean, actually almost new, everything worked, and I was charged properly! 

As long as they have more people working the desk next time, I will rent from them again!

 8 years ago (24-05-2017)

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