Payless Car Rental

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Address: 4000 Mannheim Rd, Franklin Park, IL 60131, USA

Phone: (224) 220-0604

Website

State: Illinois

Zip Code: 60131

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Reviews

The mechanics behind obtaining a rental with this company went smooth for me.  This location was in stock with vehicles, the one I picked was clean, and well maintained for the most part. Before leaving with the car I noticed the notification light for low tire pressure, immediately notified the personnel. They were able to quickly address and correct the problem. For this I gave 3 stars. Overall customer service was on the slower side. On both ends of my trip it had been few customers to be serviced and it still seemed to have taken longer than one would expect. There was lack of genuine hospitality, active engagement, and just overall positive attitude to want help the customer. For that I gave 0 stars. In a nutshell, this location got the job done but definitely failed on being able to create a good and positive experience for me. Yes, I would use them again, but would be last on my list of car rental agencies to choose from when I'm in Chicago.

 8 years ago (30-10-2017)

Arrived 2 hours early. Total of 5 adults with 8 pieces of luggage and 2 backpacks. Clerk was cheerful and helpful. He upgraded us from an SUV to a van at no charge. Extra driver was handled easily and quickly. Best rental experience I have ever had in Chicago. Thank you, René, for starting our vacation off right. You are the best!

 8 years ago (20-11-2017)

The staff are friendly and helpful.  The cars are what you expect.  I was upgraded for free from compact to a low mileage mid size since I was renting for a week.  I appreciated the upgrade!  The location is farther from the terminal than I expected which is on the opposite side of the airport from the terminal.  My 5 PM Thursday arrival transport from baggage claim to the rental location was in excess of 30 minutes due to rush hour traffic.  My 3 pm return transport was less than 10 minutes.

 8 years ago (27-09-2017)

Been here twice in a month. The good: Clean cars, friendly, and no pressure associates.  The price is super.  The bad: shuttle service. Be prepared to wait and call for status check.  If they figure out a better way to have you waiting less than 45 minutes this place would be a winner.

 8 years ago (31-10-2017)

**Stay away** Stole my sunglasses after I returned my car for a late flight and called immediately the next morning telling them exactly the location. They were a gift from my grandmother who is no longer with me so it is devastating. I called about 10 times to continue the search and finally a “manager” said they’ll get to the bottom of it since they have cameras and no one can steal. He never even called me back. This place is a joke. Avoid at all costs. They are liars and thieves.

 8 years ago (02-11-2017)

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