Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 222 E Main St #300, Collegeville, PA 19426, USA

Phone: (610) 454-3000

Website

moc.syobpep@sutcatnoc

State: Pennsylvania

Zip Code: 19426

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Reviews

Went in for an oil change with an appointment. Their signs boast thirty minute appointments and when I got there they said they were short staffed and would let me know if it would take longer. About an hour later, I asked and saw that they hadn't even brought my car into the garage. They said then it would take 10 minutes, it didn't. 45 minutes later my car was done. I was there for an hour and a half and there was no communication from them. When I left after paying $80, my oil maintenance light was still on. Find somewhere else where your time is respected and the job is done completely.

 9 years ago (11-09-2016)

I had a battery installed two months ago. It was installed improperly. They fixed it.

In other news, my car does not start anymore.

So today I took my car to have a battery check. I was told to bring it in at 7p. I brought it in at 7p. They were unable to get someone to run a battery test that [takes 3 minutes]. They told me, even though I was supposed to come at 7, to wait until 7:40 (after I'd already waited 20 minutes) and the tech could run the test then.

At 8p the tech clocked out, shut down the garage, and went home.

I was told that the tech shop & main shop don't communicate with each other/there is no one person in charge.

--
Don't take your car here unless you have a predisposition for headaches & spending unbelievable amounts of time under fluorescent lights.

 9 years ago (23-08-2016)

The mechanic Chris is awesome-- he fixed a mistake another mechanic had made on my car, was able to see me despite being told by a manager he was too busy, and most importantly fixed my car and kept the check engine light off.

Everyone else there has terrible customer service skills. Expect to be put on hold on the phone for 15+ minutes, told you can come in only to be told, never mind, they're too busy. I went in for an inspection at the beginning of June and it took four weeks (and four visits) to finally get my inspection stickers! I felt like I was never a priority. They seem understaffed for the amount of business and traffic they get on a daily basis-- that, or they severely need lessons in customer service and communication. The relationship between mechanic and manager is strained. I will likely not be taking my car back to Pep Boys after this. Missing days of work simply because it took them 12+ hours to do simple repairs and an inspection is ridiculous.

 9 years ago (23-06-2016)

Had a part that was only 5 months old fail. Brought it back and they did the right thing and replaced it for no charge. Great experience.

 9 years ago (14-09-2016)

After numerous less than acceptable experiences at this location I will no longer be shopping here.  I ordered a Holley Carb. through the store and was told that a nearby location had one in stock and it would be delivered by the end of the following day.  3 days have now gone by and not once did I receive a phone call that it would be delayed, I've had to call each day only to be told that "its not in but it will most likely be on the next truck" Now on the 3rd day I am told that the store that supposedly had one in stock, actually did not have the part in stock.  The rep at the store told me it now needs to be ordered from the warehouse with overnight delivery to then arrive what is now the 4th day.  

Throughout this entire ordeal I did not once receive a phone call from the store, nor did they go and check on the shipment to see if it even made it on to the truck.   I work in the automotive tools and parts industry and I have never seen a worse example of shipping logistics and customer service.  

Luckily I have not had bad experiences with any of the other Pep Boys Locations, even though it is incontinent I will avoid this location at all costs.

 9 years ago (21-07-2016)

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