Pep Boys Auto Service & Tire

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Story

Pep Boys service location offering auto repair, maintenance and brakes services. With everything your car, truck or SUV needs from oil changes to new tires and suspension. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. For appointment scheduling, go to pepboys.com

Address: 5489 US-280, Birmingham, AL 35242, USA

Phone: (205) 408-7501

Website

moc.syobpep@sutcatnoc

State: Alabama

Zip Code: 35242

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

The people here are great! They gave me a free diagnostic and the manager Len was extremely helpful. They tried their best to help me even though I couldn't afford the repair. Honest technicians who seem like they have the customers best interest in mind.

 7 years ago (18-01-2018)

We have been loyal customers of Pep Boys for years, and used this location regularly for routine maintenance on our vehicles since we moved to this side of town 2 years ago. I always felt like I was getting awesome customer service and honest answers from the managers and mechanics until my last visit. I took my car in for a typical oil change, and left the car since they were busy. A few hours passed and I received a call that my rear brakes needed replacing- understandable with the amount of miles on the car and that they had replaced my front breaks recently as well. However, another hour goes by and I received another call that both the inner and outer tie rods on one side were rusted so badly that they could not be loosened to do the alignment and would have to be broken to be removed and replaced! This seemed oddly suspicious since nothing had ever been mentioned before about them starting to rust or potentially needing replacing soon. We declined them replacing the tie rods until we talked with them in person. In the office, the manager was trying to “cut us a deal” and said he had personally seen how bad the tie rods looked and that “it happened to my type vehicle all the time”. The whole situation seemed odd, so we paid for the services already complete, and I took my car elsewhere for a quote. Turns out, the tie rods were not rusted at all and the other shop was shocked that I was told that! They aligned my tires without any issue! So be careful what these guys tell you! We will not be returning to Pep Boys after this. And thankfully avoided a $250+ unnecessary “service”!

 8 years ago (03-11-2017)

I’ve been to this location a few times and the front staff is friendly and professional, but even the simplest of services take abnormally long to complete (at least at the Hwy 280 location). This is a big deal because, with any mechanic shop, they charge you by the hour for work. As friendly as they are it’s hard for me to look past the slow service. I was quoted a 45 minutes wait when I came in today at 2pm but by 4pm I had to approach the desk to initiate conversation and ask for an update about my leaky tire. Then after talking with one of the employees it was later brought to my attention that I could’ve opted to try and plug the tire (for free with my previous road hazard purchase) but they didn’t offer me that. Instead they just considered the tire useless and said I had to get a new one which ended up costing me around $95. They aren’t interested in saving the customer money only their store’s bottom dollar.

 7 years ago (17-12-2017)

Worst place I've ever been. I take my car in for oil changes or anytime I feel something is wrong faithfully. I was having brake problems for the longest and I brought it to them back in May to get them changed just for them to sqeaul the next day. I kept going back telling them what was wrong and they claimed they fixed the problem or they could find nothing wrong all the while my brakes are still squealing. It got to the point where my car would shake terribly whenever I came to a stop. Here it is September and I've finally had enough so I decide to take my car to Midas where they show me my brakes and they are almost completely gone so what they hell were they doing at Pep Boys? Absolutely nothing! I paid out all this money for them to put old brakes right back on my car and pass them off as new. Oh and don't let me forget they put old oil back in my car when I got an oil change. They will rip you off especially older people telling you you need this and that when you don't. My girlfriend was having problems with her car and kept going to them time after time with no results. She took her car to Midas and they fixed it first time and her car drives like new. I dislike writing reviews it's a pain, but when you deserve it you deserve it. Pep Boys is literally 3 minutes from where I live. It speaks volumes when I'd rather drive up 280 20 minutes away to Midas and I despise 280. Heed my words people avoid this place at all cost. I could go on for awhile about how horrible this place is.

 8 years ago (25-09-2017)

My husband and I have had both of our vehicles worked on here.  They have been courteous and professional every time.  Recently, my car was towed there by our insurance for a second time in one month, when it was not driving properly.  Come to find out, it was low on oil and having issues as a result of my negligence.  I felt incredibly stupid, but they were super sweet. They addressed the "check engine" light that was coming on, put oil in it, and drove it around to make sure it was okay - AT NO CHARGE.  I was blown away at their kindness - things like this just don't happen these days!!!  We will not take our vehicles anywhere else!  Derek was the person we talked with on the phone and in person and he is so wonderful.    Excellent customer service!!!

 8 years ago (29-09-2017)

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