Performance Bicycle

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Shop your local Pittsburgh, PA Performance Bike store for a wide selection of bikes, helmets, clothing, nutrition and more. Checkout our free in-store clinics and full service bike repair shop.

Address: 6375 Penn Ave, Pittsburgh, PA 15206, USA

Phone: (412) 661-0729

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State: Pennsylvania

Zip Code: 15206

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Reviews

I purchased a $600 bike from Performance Bicycles 8 months ago. While riding on my daily commute, a part broke off mid-stride. I took the bike into the store thinking about how lucky I was to have signed up for the bike membership that offers additional support and tuneups Surely this broken piece would be covered! 

When I took the bike in, not only was the staff dismissive, but they were very condescending saying that "this can happen if you drop the bike a lot. Did you drop the bike a lot?" After explaining that I never place the bike on it's side, have never been in an accident, and that this happened while riding, they said they were unable to help as they did not have the part in stock. I asked if this would be covered by my warranty, they said they had no idea. 

I took my bike home and immediately contacted PB online. They said this is not covered. I asked if they stand behind the bikes they sell, and they said yes, but this is considered wear and tear. 8 months of regular wear and tear can completely destroy a bike? I think I've been swindled. 

I would avoid this place like the plague. Sure, you can get a good deal on the initial cost of the bike, but you might as well be buying it from Craigslist for the amount of support and warranty you get. I would recommend shopping locally from a bike shop that cares about what it sells and will make the effort to help customers.

 7 years ago (24-07-2017)

Worst place for a quick fix. Technicians are not interested in customer needs and time. I have waisted my time each time I go there. Then I had to head to other bike store. Part prices are competitive... that's the only reason I consider to be back. Horrible service!

 7 years ago (29-07-2017)

I've been looking to buy a new bike since January. I stopped at Performance Bicycle on two separate occasions and each time I stepped in the store I was told someone will be with me soon. Each time I waited for 10 to 15 minutes and no one checked to see if I could be helped. So I left.

I also visited Pro Bike + Run. I went to their Monroevile store, Squirrel Hill Store, and Robinson store. Each time I didn't wait more that 2 minutes to talk to someone and get some information.

Performance Bicycle lost a customer because I felt like I didn't exist to them when I walked in the store. I just bought my new bike from Pro Bike + Run this past Tuesday and I am EXTREMELY satisfied.  Perfo

 7 years ago (28-07-2017)

Best place to buy a bike in Pittsburgh. If there's a problem it's going to be fixed or bike replaced without issue. Scott and the whole team very helpful...

 8 years ago (05-05-2017)

I went in today with no expectations really. I am brand new bicycle rider. I haven't owned a bicycle for close to 20 years, but with all of the bicycle lanes and everyone in the city riding more, I knew I had to get in on the action. When I walked in Bryce greeted me and asked me how and where I'd be riding. As a short guy, it is sometimes difficult to find a bicycle which is comfortable. Bryce custom fit me into the perfect bicycle.  He took the time to explain the different components and had me take it for a test ride. I was very impressed by all of the employees in the store. Everyone was very friendly. I signed up for their Performance Buyers Club program for $30 and it was WELL worth it! I earned close to $60 in rewards just for buying my bicycle. I also signed up for the Spin Doctor maintenance plan - like I said, I'm a novice and I know my limitations. I am very happy with my experience and HIGHLY recommend them to anyone who is looking for a new bicycle or accessories - they have a very large accessories section in the store.

 9 years ago (29-05-2016)

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Reviews, get directions and contact details for Performance Bicycle

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