Petco Animal Supplies

Reviews, get directions and contact details for Petco Animal Supplies

Address: 1820a W Uintah St, Colorado Springs, CO 80904, USA

Phone: (719) 578-1123

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State: Colorado

Zip Code: 80904

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Reviews

Do not like this store AT ALL, all of the EMPLOYEES here are very superficial and rude and the sales floor is very dirty. I do not appreciate the employees treating me like crap after adhering to their advice and return policy. I have had freshwater fish for a long time and everytime I come in to return fish due to the kind of fish that they are/the condition of the batch of fish that are brought in to the store and their stress/sensitivity factors, they still treat me like I'm stupid and will refuse to sell/replace any fish to me, even after meeting their policy criteria and treating my tank with all of their products they recommend to make my tank safe for fish. I have pets of all kinds, I spend a lot of money here, so other customers and I do not deserve to be treated like we're inconveniencing them for services. There's been multiple times I've heard them bad-mouth other customers while standing in their presence. I've worked retail for many years and I understand that their can be irate customers, but I do everything in my power to be understanding, kind, and patient in places of retail. I've absolutely had it being treated like I'm stupid for coming here to return items that follow under policy criteria and get ridiculed for being a negligent, uneducated pet/fish owner. Like I said, I've owned many tanks and fish in the past and grew up with animals all of my life and currently work in veterinary, so I do pay special attention to detail and care needs to the best of my ability, but no matter what of the situation I have with fish or a certain product that I bring to attention at this store, I get severely ridiculed and judged on not doing anything right. I've decided to take my business to the store on Cheyenne Mountain since their employees are very nice and helpful and a much presentable and cleaner store with better variety. I will be reporting this store to corporate since over multiple times I have not had a pleasant experience since I've been coming here. Also, when I come in to look at fish, they always have their tank lights off at all times during the business day. I don't understand, is that to deter people from buying fish or is it because the lights aren't working constantly? It's sad that this store has a bad reputation because of employees treating customers like crap and it's so close to my home. Like I've said, this store has gotten so bad with its employees, I'd rather go out of my way to the Petco on Cheyenne Mountain, they're super nice, a very clean store, and have a great selection.

 8 years ago (09-02-2017)

It's a decent Petco. The prices are Petco standard (pretty low), but the selection at this site is usually low for fish, small animal, and bird supplies. Dogs and cats have a better range of toys, food and accessories. It's not the newest, cleanest pet store, but the animals they do have are well cared for. The staff, however, are great. One of the cashiers who is there frequently usually remembers me, and always makes nice small talk about animals. It's in a convenient location at a shopping center, easy to find and park. 

 9 years ago (26-11-2016)

Manger dude who runs the front end is the most rudest man I ever encountered in my life. Instead of explaining to me why a price came up different he talked super loud in front of other customers acting like we where trying to pretend we didn't know the price. You people in this state need to get rid of these a$$holes and hire people that are grateful they have a job and provide excellent customer service instead of these bum managers who just come for a paycheck

 9 years ago (20-01-2017)

Could not get appointment with our regular groomer so we decided to take a chance. Took my toy poodle for grooming, the groomer should be fired!. She shaved him and he was not clean. He looked absolutely hideous. This store is only good for buying food.

 9 years ago (30-10-2016)

Hit or miss store with adequate staff coverage on the floor, but they have a weekend puppy play we took our puppy to and the trainers were lovely people! Inventory and caged pets always looks neat and tidy, stock is consistent with other Petco stores. Staff seems stressed at times, but they always treat me and my puppy politely.

 9 years ago (10-08-2016)

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