Pizza House

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About

A slice of Chicago right here in East Lansing!
Open until 4am dine in or delivery.

http://www.pizzahouse.com

Address: 4790 S Hagadorn Rd, Stes 114-116, East Lansing, MI 48823, USA

Phone: (517) 336-0033

Website

State: Michigan

Zip Code: 48823

Update Info

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Reviews

HORRIBLE experience with a new manager that cost them a loyal customer. For years we've order from PH and more often than not, they get our order wrong, not my fault, they need to train their students better and/or have them READ the order. It didn't matter whether we ordered through grub hub or directly from the restaurant, they mostly got our orders wrong. Over the past few years there have been manager's who've been professional, apologized and provided some form of compensation. I've also offered to provide proof by sending a picture through text so that they could see we weren't lying. Fast forward to last night. I've noticed over the past few times (couple of months) that we've ordered from PH that when they got the orders wrong either through grub-hub or through a direct call, he would not provide compensation and provided a poor apology. He also seemed to have an attitude. Last night, we ordered a chicken Romano crusted chicken sandwich (they always either don't know they have this item on their menu or the cooks are just daft. Every time we order this sandwich they get it wrong 9x out of 10.  My food was a grilled chicken sandwich and it was COLD, the fries were NOT fresh. So, we called and told the manager, ANDY this and he kindly apologized and offered compensation for the mishap, he was even generous enough to ask if we wanted something at no charge off of the menu, my daughter ordered some bacon and cheese fries and happily ended the call. Fast forward to receiving our food, the driver who was rude, had our fresh food in a bag and requested the old food. We indicated we have my daughter's, I heated mine in the microwave and ate some and threw it out ( it didn't taste good), he took my daughter's which they would have seen was incorrect when they got back to the restaurant to inspect it and said he couldn't give us the fresh order without ALL of the food, courtesy of his manager ANDY. Now if you've read this, you'd know that ANDY never said this over the phone to us. So, I called Andy as the rude driver took all the food he had and left. Andy gave a lame apology, when I asked if this was a new policy of PH he said yes it was but couldn't provide me with an explanation as to why he didn't mention it during our phone conversation and WHY he compensated us. He said "wrong orders happen a lot at this address." I said, "yes it does, train your workers to get it right, it's not our fault that they do, if he would have requested for us to keep the old food on hold and that they'd pick it up, that is what I would have done." Andy had NO response other than, blah, blah, blah.  We were compensated, with a full refund BUT the experience left a sour taste in our mouths. I will no longer be a customer at PH, which is a shame because I ordered from them quite often due to a seriously busy schedule. Now, they've lost money and got a bad review thanks to the incompetent of dear ol Andy and his rude driver. So long Pizza House.

 8 years ago (06-04-2017)

I love pizza house! Very broad menu with many options.  Stuffed pizza is excellent.  Good kids menu and quitena bit of seating.  We love the burgers as well. Be wary - it can get pricey.

 8 years ago (14-05-2017)

I'm a foodie and this is my first 1 star to a restaurant and before you read my comments below, I did still tip my waiter decently even though he got my order wrong. 
 
The pricey foods are even not comparable to the quality you can get in other restaurants. i.e. The price of the foods are about the same as Eastwood's Bravo but the taste and service is not the same by far. 

There was 5-6 waiter and waitresses that was just standing around and chatting with each other for a good 12-15 minutes not servicing other customers and my family's table (I was really surprised by this).

If you are looking to get the same vibe on food selection, environment, and service I recommend Old Chicago in Okemos; but don't take my word just compare it yourself.

 8 years ago (08-06-2017)

I like the food here for the most part. The lasagna is my favorite. I also like the ravioli.  I've gotten soups, garlic bread and some salads not so much. Shakes are good. The last couple of deliveries have been messed up, but they have always made it right. The staff I've encountered have been pleasant. I'll keep coming back for the lasagna as a treat. 

 8 years ago (21-03-2017)

We ordered here for lunch today..(tack-out) .I work in Lansing.  I was pretty excited to try the 5 way chili.  (basically Spaghetti with Chili on top)  I will have to say I received a fairly large portion of Spaghetti but it had hardly NO chili on the top.  I think it had more sour cream that it did chili.  VERY DISAPPOINTED EAST LANSING location.  For a $13.99 dish, which is way over priced for the cost of noodles and chili)  I should have at least been able to wet down the spaghetti noodles but not possible with your portions.   You lost my business.  Thank god I had friend who brought me something else as if I wanted dry spaghetti for lunch I would have made it myself for $2.00.  SMH.......

 8 years ago (07-03-2017)

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