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Reviews, get directions and contact details for Planet Fitness

Planet Fitness

Story

Planet Fitness is known for a lot of things. We’ve got tons of equipment, clean and spacious locker rooms, and the friendliest staff around. We’re also the home of the Judgement Free Zone®, which is a somewhat fancy way of saying we’re a laid-back environment, where you don’t need to worry about that hardcore attitude you might find other places.
Even better, we’ve also got a pretty great online community where real members share real stories of Triumph. Check it out at planetoftriumphs.com
Just want to know more about this club?
Our location includes:
- Free unlimited fitness training
- Friendly Staff
- Cardio and strength machines
- And a whole lot more
Visit planetfitness.com for all the details.

Address: 7333 W Thomas Rd Suite #78, Phoenix, AZ 85033, USA
Phone: (623) 344-0600
State: Arizona
City: Phoenix
Zip Code: 85033


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Great gym, started going there a few months ago and I haven’t had any issues. Good people, better service. Very respectful and well organized establishment. Ismael Rodriguez was very helpful and detailed with the entire membership process. He mentioned something about him possibly being a personal trainer, hope to work with him soon. If you’re just starting to get into shape because of health, personal, or other reasons, this is the place. Ask for Ismael Rodriguez, he knows what he’s doing and will answer any questions you may have.
7 years ago (16-01-2018)
Left Very disappointed with this place. if i could give a 0 i would. very very rude employee Ismael Rodriguez from the time we walked in he was rude to me and my guest he wasn't friendly or welcoming at all told me I belonged to a diff gym and I had to pay 5 dollars if I wanted to continue going their i asked him a question about the APP and rudely he shut me down saying he dont know anything aboutnthe APP. why was i told if I purchased the black card I can go where ever I wanted if that's not the case .the only reason I was going their was because one of my guest just joined and my other guest was getting ready to join sadly she was with me and decided not to after all she said she didn't wanna join where their was rude employees and felt like we were being attacked .no one ever told me I couldn't use the message chair with my guest he went in their again very rude demanding my card and as his storming out he said he would give me my keys on my way out .can't wait till my membership is up to cancel I will be going elsewhere where I'm treated with some respect and where their more welcoming .i will never again recommend anyone else to this place I'm sorry I recommend my friend . I was very embarrassed by the way I was treated in front of my guest ..I thought planet fitness was a no judge zone .clearly they don't live up to their name .
7 years ago (12-02-2018)
Ever since Andrew and Ramiro left, this place has been a dump. The staff of this facility have taken a turn for the worse. They are always at the front desk talking. Using foul language with each other and even when talking to customers (even though the conversations are friendly, it is completely unprofessional and distasteful). Equipment is broken for weeks at a time. It's been over a month and two of the stairmasters are still broken. On one occasion a patron of the facility was grunting and throwing his weights all over the place, not reracking, and trying to get this other patron to max out on his weight in the rowing machine; the trainer was standing right there and didn't say a word. He was too busy chatting away with 5 other guys standing over a machine. When Andrew and Ramiro were in charge that garbage didn't fly. When Andrew and Ramiro were in charge the staff including Andrew and Ramiro were always wiping the machines down, the staff there now hardly does that. The only time I see them actually working is when the manager is around, which seems like hardly ever! The place is filthy, the locker rooms are full of trash. It is disappointing to say the least. I am waiting for the EOS to open down the street so I can switch gyms. The poor customer service and lack of attention for detail and for the rules have turned me off this facility for good. Another thing, I hardly ever see the manager or the assistant manager. Only purple shirts. I miss Andrew, Ramiro, and Jasmine. One last thing, I have been coming to this PF for almost 2 years, my experiences before the new management came in were great.
7 years ago (01-02-2018)
Dangerous gym! BEWARE!!! I ALWAYS notice bolts, screws, debris, and/or witness/experience spills from spray bottles which do not have the tops on securely and caise spills! This is not due to members, by the way, IN FACT, my gym buddy and I will wait for an employee to fill a bottle, then go amd test it to see if they are the ones causing this issue. What we found was 9 times out of 10, the employee are the ones causing the issue. When I discovered this, I told the manager, Anthony, and he rudely voiced it is not the employees fault and placed blame on members instead. When I attempted to explain to him that my gym partner and I had observed and could prove his allegation were extremely inaccurate, he asked us to leave the gym. When we denied him his unethical and unprofessional request, we turned away from him and attempted to continue with our workout and he had Ismael approach us and threaten us. Ismael was also extremely inappropriate and could be seen running across the gym to catch us, threatened to call police, all whilst causing another member to trip due to his unsafe running inside the gym. (([[ T O T H E O W N E R : INSTEAD OF WASTING TIME REPLYING TO THIS REVIEW, IT WOULD BE IN THE BEST INTEREST OF ALL IF YOU WOULD RESPOND MORE APPROPRIATELY TO THIS REVIEW BY ALLOCATING YOUR TIME ADDRESSING AND RESOLVING THIS ISSUES WITH THE STAFF AT THIS LOCATION.....EOS WILL BE OPENING UP SOON AND ITS LESS THAN A QUARTER MILE AWAY FROM THIS LOCATION...FIX THE ISSUES NOW BEFORE ITS TOO LATE AND YOU LOOSE MORE MEMBERS TO YOUR COMPETITION]])))
7 years ago (21-02-2018)
They are holding it against me because I didn't use the service on a non contract. They want me to pay for services I didn't use. Don't trust the no contract. You will be held accountable every month. Until you cancel the non contract.
7 years ago (22-01-2018)
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