Pollard Jeep

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About

Pollard Jeep of Boulder is a family owned and operated Jeep dealership.

Address: 5075 East Pearl Pkwy, Boulder, CO 80301, USA

Phone: (303) 447-8187

Website

State: Colorado

Zip Code: 80301

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Reviews

Five star operation all the way. These guys go above and beyond to take care of me. Michael Cordone is the man! I always enjoy working with him whenever I need to have my vehicle serviced. He is communicative, friendly, smart and thorough. Clearly a pro that has been doing this for a long time. The entire team is great as well.

Bob, the service manager, is a class act and runs a fantastic shop. The new building is awesome. Definitely check it out.

-Brandon (customer since 2009)

 8 years ago (30-06-2017)

I'm a returning customer for service at Pollard because they treat me well and there is never a hassle at the counter. They tell me the labor and price up front. I'll continue to come back. Thanks! 

 8 years ago (07-07-2017)

I've been into Pollard many times for oil changes. In and out, fine service. No complaints. My Jeep was making a clunky sound while driving at low speeds and if I drove over any kind of bump. I took it and asked them to check it out early in the morning. By early afternoon they called and said "this is the source of the noise" and I authorized them to make a $500 repair. I pick it up in the afternoon and the service rep says "It is still making the noise". I call again the next day to confirm the damaging sounding noise is absolutely still present. The service rep says to me on the phone "Oh, yeah we were wrong" as in they fixed the wrong thing. I have to bring it back in the next day. I'm thinking okay, he admitted fault, I am not getting charged again. The next day I bring it in and go on a ride along with a tech. He seems as if he has never been inside my car before. I'm confused as to how someone could possibly fix something that they didn't hear properly or didn't see, checking everything under the car as part of the inspection. Not just fixing the first thing they see and assuming that is where the noise was coming from. So I call late afternoon after not hearing from them. I get a frazzled service rep on the phone who gives me an unreasonable explanation as to why he doesn't have any information for me. I'd rather he told me that my car hadn't been serviced yet than lie. I would have understood as I was squeezed into the schedule. This happened 2-3 more times that afternoon. I was told I would be called in a certain time frame, and then that time and a half would pass and I would call. Receiving incomplete information. I eventually get told on the phone and get down to the dealership that they found the source of the noise and it will cost me $800 to fix. And that is including some sort of discount for my troubles. I was told by a service rep that the thing I paid $500 "did need to be fixed" although wasn't what I asked them to fix. I was furious but yelling at people isn't really my thing. I no longer trust this service department and will not allow any mechanic to touch my car without a second opinion. I should have done that in the first place, but I only assumed Pollard was charging me more than someone else, not that they would be flat out wrong. I hate to say as a young female with minimal car knowledge, I feel very taken advantage of. In 2017.

Edit: Michael the Shuttle Driver was fantastic. He made it very difficult to stay upset. Which is genius. Better keep him.

 8 years ago (13-06-2017)

Love these guys, got the exact vehicle I wanted and really worked with me on pricing. Love my new jeep!!!

 8 years ago (06-05-2017)

Great service quick oil changes only place in boulder to take tour jeep

 8 years ago (30-05-2017)

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Reviews, get directions and contact details for Pollard Jeep

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