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Pottery Barn

  1. Florida
  2. Boca Del Mar Furniture Store
  3. Hamptons At Boca Raton Furniture Store

Reviews, get directions and contact details for Pottery Barn

Address: 6000 Glades Rd #1225, Boca Raton, FL 33431, USA
Phone: (561) 750-3949
State: Florida
Zip Code: 33431


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Reviews
Selection of merchandise is very boring, same items being sold for years. Have to admit a high quality of their items. Older gentleman working at the register rude and disrespectful, however the rest of employees are true professionals.
7 years ago (04-12-2017)
Very disappointing and upsetting experience with the staff's treatment. One was "busy", other two were talking to each other and said they don't have what I was asking for and continued on talking to one another! Simply RUDE! For the money you ask for your products you had better spend time on getting professional workers.
8 years ago (09-10-2016)
It seems that every single time I visited this store it's always been nothing but problem. I live near Boca Raton but I would drive the extra distance to the Hallandale Beach location because they seem to have everything under control there. The latest problem started when I called the store inquiring about a coupon in an email from Pottery Barn I just received. I purchased few items few days prior to receiving the email. I mentioned the 20% off coupon to the lady on the line and asked if she can do the adjustment over the phone for me. She said that's impossible and insisted that I come in person with the merchandise. Now the merchandise have been unwrapped and placed throughout the house. I would then have to go and find the Pottery Barn shopping bag and the paper wraps that I disposed so that I can drive back to the store with them, as requested. I arrived at the store and your store associate Cathy assisted me. I was never greeted near the entrance and I had to find her at the back cash register. I told her of my issues and she said I would have to return everything and then repurchase everything under a separate receipt. No problem. So she took her time unwrapping everything and was really slow with the computer terminal. She asked for my personal information for the return which I assumed part of the store policy. No problem either. After a good 10 minutes processing the return (they were on separate receipts), she asked for the email coupon. I showed her the coupon and she said, Oh that coupon only works for regular priced merchandise only. I was surprised and told her why didn't she tell me that in the beginning and in fact, why did she bother returning the sale items if I wouldn't be able to use coupon with them? All she said was "Sorry" and then took another 10 minute to process the new sale. I was only able to use the coupon on one lousy item. I was so upset at this point and asked to speak to the manager. She called a manager named "Jean" on the mouthpiece the workers used to communicate with each other. After a few tries, Jean finally acknowledged her. Five minutes later, "Jean" still did not appear to which I decided I've had it with this store and walked out. I think this store needs to sharpen on their customer service skills or at least have them up to par with the other Pottery Barn store locations. To force their customer to drive to the store to return items and then took the time to re-rung everything with hardly anything accomplished ... such a waste of time and crappy customer service. I had the Pottery Barn card for over 7 years which now I might as well cancel. I expected so much better from a store such as Pottery Barn but instead, big failure and disappointment!
9 years ago (03-11-2015)
I went to shop to Pottery Barn in Boca Raton and I found a store a little disorganized. First of all, I was greeted to quickly without find out what I came to shop. Also, I was interrupted 5 different times because they are short handed. I found the store a bit disorganized. Please get it together.
9 years ago (03-06-2016)
Great experience
7 years ago (26-08-2017)
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