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Prestige Volkswagen of Stamford

  1. Newfield - Westover - Turn of River
  2. Stamford Car Dealer

Reviews, get directions and contact details for Prestige Volkswagen of Stamford

About

We offer the finest VW models, parts, auto body and service in the Tri-state area. Our location in Stamford, CT is just a quick hour or less drive from NYC

Address: 42 W Broad St, Stamford, CT 06902, USA
Phone: (203) 327-2500
State: Connecticut
Zip Code: 06902


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Reviews
Brought my car in for the 60,000 mile check up, and everything in my car seemed to be running fine. The service center called me and said I needed a new Axle which would be $1,600 plus the cost of the check up which was over $400. Luckily I knew that I had a warranty, which I brought up to the service representative. He said that he hadn't looked into that, and would get back to me. I'm curious if he would have ever looked into it or most likely just taken my $1600. Oh well just mechanics being mechanics, luckily my car was covered and I only had to pay the $400, or so I thought... One week later I get pulled over on route 7 and the officer says your headlight is out. Alright headlights go out, not uncommon. I go back to Prestige, and the bulb is $21 and the service was $69.00. So I decided to replace the bulb myself. When I asked the man who I bought the bulb from for some advice on how to change the bulb he said "I really have no idea" and walked away. I figured after giving them over $2,000 that they could at least point me in the right direction. Oh well changed the headlight myself, but starting to get slightly annoyed. Another two weeks go by, and I am getting into my car to go to work and the battery is completely dead. I tried jumping it several times and got nothing. Thankfully my car is a manual and I was able to push it out of my parking spot, onto a hill, and jump the clutch. I contemplated bringing it to a new service center, but figured Prestige would have to show some sense of responsibility. First off according to Volkswagen's website the first thing they should be checking on the 60,000 mile check up is check the battery. When I checked my report it said that the battery was good. So when I went to the service center I was understandably annoyed. When speaking to the service representative I say I brought my car in two weeks ago and things seem to be breaking left and right. The representative proceeds to correct me and say "actually you were in here three weeks ago not two". Ah of course my mistake, well that changes everything! He tells me that it will be $293 for a new battery, at which point I said give me my car I am done. I took it to another mechanic in town who put in a new battery for $200 and explained to me that seeing if a battery is good or not is a routine check. After reading more reviews I really feel for the Sales department at this dealership. They seem to be doing a bang up job, and truly care about their customers. But because of the service center's ineptitude/questionable ethics/rudeness I (and who knows how many others) will never consider buying a car, break pads, or a key chain from this dealership.
8 years ago (14-06-2017)
Great day with the Prestige Team at Lime Rock on Tuesday, July 11th. Well organized, terrific service, and tremendous support from start to finish. The professional driving instructors and Lime Rock team were also very helpful and well informed. Could not have asked for a better experience from Garrett, Ed, and all the rest...terrific day. Can't wait to do it again!
8 years ago (13-07-2017)
I definitely don't recommend them for service. I had a faulty battery and my car had to be towed. They estimated it would take 3 days to change out the battery but ultimately it only took 2 days. They told me next time I should make an appointment. Who makes an appointment for their 1 year old car to break down!! They notified me that the car was ready for pick up but when I got to the dealer they said, "oh it's not ready yet." I had to wait another hour. While I was there another customer came in and said he had an appointment for service, they told him there was a mistake and his appointment for service was a week later. When the guy got angry saying he was sure they told him today and he was going to take his business elsewhere, the guy just chuckled and said "hey, good luck with that" as the customer walked out the door.
8 years ago (07-09-2017)
I went car shopping over the weekend. FYI I don't find car shopping as fun (and this is my first VW). However, the experience was beyond my expectations from this dealership. Everyone I encountered was extremely helpful, and I was able to get into a new lease the very same day. Most of all, Anna made the process seamless and efficient. She patiently worked with me, listened to my concerns, educated me in making decisions (pros and cons of selected cars to my lifestyle/ ease of maintenance) and moved quickly with the process. Wow! That is rare and exceptional service. Highly recommended to work with Anna.
8 years ago (26-04-2017)
Do NOT bring your car here if you have an emergency. My car (a Volkswagen) has been there for almost two weeks now and hasn't been looked at. They can't tell me when they expect to look at it and often do not return calls. They should, when a car that is not running, at least place it in the next available service appointment with the assurance that since the car is there if time allows they will look at it sooner but at the very latest it will be looked at on this date. But as they can't tell a customer when it will be looked at, they obviously aren't doing this. Also if you have no ability to look at a car in two weeks, you need to increase your service capacity. What will the customer decide should the car not be repairable? Certainly not to buy another VW with this treatment. I did not buy a car there so I can only speak about their service department
8 years ago (15-08-2017)
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