R E Robertson Plumbing & Heating, Inc

Reviews, get directions and contact details for R E Robertson Plumbing & Heating, Inc

About

R.E. Robertson is a full-service plumbing, heating and air conditioning company that designs, builds, maintains and services residential commercial mechanical systems.

Story

“In May 1977, we started doing plumbing service and repairs,” explains RE Robertson president Randy Jones.

Since then, R.E. Robertson Plumbing and Heating has become one of the largest and most respected residential and commercial, plumbing, heating and air conditioning contractors in Annapolis, Anne Arundel County, baltimore and Montgomery County.

"Our company was built on the idea of providing high quality service, products and customer satisfaction."

"We have over 50 vehicles and over 50 employees and a customer database of over 10,000 people who we serve regularly."

"Some of our most loyal customers have been with us for more than 30 years," he points out. "We treat each commercial and individual customer like they are only customer. We make sure we take care of everyone."

Every year, hundreds of new customers who are looking for the best service available, choose R.E. Robertson Plumbing & Heating.

For more information, call R.E. Robertson at 410-757-0023.

Address: 1829 George Ave, Annapolis, MD 21401, USA

Phone: (410) 757-0023

Website

moc.nostreborer@laicremmoc

State: Maryland

Zip Code: 21401

Opening Hours

Monday: 8:00 AM – 4:30 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 8:00 AM – 4:30 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 8:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I'm very happy with the service I received from RE Robertson. When I called to set up the appointment the women on the phone was very nice and efficient. I've called there twice and both time the phone was answered after one or two rings by a very nice person. 
When Marcus came out to service my air conditioner he was professional and thorough.He figured out what was wrong, got my AC unit working in good order again and explained everything to me. I would absolutely recommend this company for your HVAC service needs.

 8 years ago (15-09-2017)

RE Robertson,
 Replaced my complete HVAC system. They presented me with a fair price. It only took them a day to get all the parts they needed. They had a whole crew come out. Four hours later it was done.
 I'm very pleased with the entire process. Would highly recommend this company to anyone who needs HVAC work done.

 9 years ago (12-07-2016)

Fabulous Company, Professional and NICE People.  WOULD GIVE MORE STARS!!

My home was in need of replacing 2 units, our second heat pump was beyond repair and could not be saved, our first fIoor heat pump was 15 years old and had been brought back to life numerous times and it was time to say goodbye. The folks from R.E. Robertson Plumbing & Heating came right out, disconnected both systems and installed a new heat pump for our second floor unit and a new gas furnace and A/C for our first floor all in the same day. While it was not inexpensive, they were more than competitive and their workers did a fantastic job (thanks Randy!). All work was done on time and with the greatest of care.

It really doesn't get any better than this company. Everyone I've met at R.E. Robertson Plumbing & Heating has been super nice and very knowledgeable. They really think about the customer's needs. And they stand by their work. If something’s not right, just let them know and they will work with you until you are perfectly happy. They prioritize your schedule and do their best to accommodate. 

I highly recommend them !!

 11 years ago (21-08-2014)

After multiple calls to the company that installed our Carrier A/C unit that we consistently had problems with, we contacted R.E. Robertson.  Not only did they determine the problem, they fixed it immediately, CORRECTLY, and they contacted the company that installed it to explain the issue and why it kept occurring. They knew what was wrong and didn't just try replacing random parts.  We only use R.E. Robertson for our HVAC needs! Great people that know what they are doing!

 10 years ago (16-07-2015)

I hired RE Robertson a few weeks ago to check my AC unit that was running but not blowing out cold air.  After a 2 hour check I was told that I needed a new TXV valve for the inside unit and that it would take 3-5 days for the new part to come in.  A little over a week later a different tech came out to do the replacement but told me there was an error and that the wrong part was ordered.  Four days later after that he came back out and replaced the part.  He also checked the outside valve and during this process the compressor “froze up on him.”  He proceeded to tell my wife that we needed a new compressor but that we might as well get a whole new outside unit because the cost would be similar.  He warned her however, that his own company would likely tell us we needed to replace both the inside and outside units because they were 10 years old, even though this was not necessary.  Sure enough, I got a call the next day with quotes for an entirely new system.  I told them that I did not think it was right that I had an operational unit before the tech came out and now I need a whole new system.  He told me he would try to get me “the best deal possible.”  At this point I hired another company (BTU mechanical) to give me a second opinion.  He confirmed that I needed a new compressor but that there is no way a 10 year old system in that condition should have to be replaced.  He also checked my warranty (which RE Robertson never did) and found out that the compressor was still under warranty.  He also told me that the parts warehouse is in PG county so I should not have had to wait 3-5 days for the valve to come in (companies with good customer service will pick up the part for you).  During this time I had more conversations with Jaime from RE Robertson.  He was initially very responsive and eventually agreed to pay for the labor to have the compressor replaced.  So I asked him to send me an itemized quote for the parts/labor for the valve that was replaced and for the labor for the compressor.  That was the last I heard from Jaime and he did not return my phone calls.  Finally, upon completing the job, BTU told me that the R22 refrigerant was damaged from air mixing with it.  This is cause by it not being put back in the system correctly.  This carelessness by RE Robertson cost me another $208.  Fortunately for me BTU only charged $26 per pound whereas RE Robertson charged $100!!!  It was an overall horrible experience with RE Robertson from the exorbitant cost difference down to their terrible customer service.  There are lots of HVAC companies out there, don’t take your chances with RE Robertson.

*UPDATE*
Jaime from RE Robertson called me looking to rectify the situation.  He apologized for the lapse in communication and without hesitation agreed to reimburse me for the full cost of the replaced refrigerant.  While I am still not happy with how things occurred, I greatly appreciate their efforts in trying to make good on a bad situation.  Not all companies would have done that, and I am grateful that RE Robertson is not one of them.  I can see now why they have such good reviews and hopefully my situation was just a fluke for them.

 10 years ago (30-06-2015)

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