Arctic Plumbing & Air

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Address: 766 MD-3 b, Gambrills, MD 21054, USA

Phone: (410) 726-3329

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State: Maryland

Zip Code: 21054

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Reviews

Unfortunately i am unable to comment on the quality of work this company offers, as my service call was pretty much ignored for 3 weeks. I needed copper piping replaced in an office to resolve a leak issue. Paid a deposit for the service on 5/29 for the work to be completed on 6/2. I received notice from the superior of the office the work had not been completed on 6/14! I requested my deposit back and was going to find another company, but Sheena (the manager) ensured me we could reschedule for 6/21 at 6 AM, in which i had an employee come in at 6 AM to open the office for Arctic Air to complete the work. By 8 AM, i was informed no one showed up. I called and asked for Sheena and she informed me the tech was hospitalized ( I completed understand) but that they're schedule was jam packed and wouldn't be able to reschedule until later in the week. Being that this was job ignored from 5/29-6/14, and forced to reschedule weeks later, i would assume professionally that this emergency leak could be treated as a priority. I requested my deposit once again, and Sheena agreed and said she would call me back in an hour to confirm reimbursement. She did not. I called back for confirmation. Lack of communication and unprofessional-ism is the sole reason i will not use this company and would not recommend. i chose them based positive reviews, and felt it necessary to share my experience.

 9 years ago (23-06-2017)

Our business was in a bind this weekend because of a gas leak. Most of the plumbers we called never called us back, even though they advertise 24/7 service. Of those who called us, most said they wouldn't be able to fix the problem on their first visit. Arctic, on the other hand, was confident they could solve our problem during their first visit, so we scheduled with them. Mike came on time and fixed the leak during his first visit (ended up being $250). We're happy -- thanks Arctic!

 9 years ago (30-10-2017)

This company was very professional and attentive to my needs .... after filling out the online form I received a text message and the next morning a phone call. The tech whose name is Ryan was polite, on time and informative was great. Not only do I plan to use them again I will be asking for Ryan great job thanks.

 10 years ago (21-01-2017)

I was very pleased with the professionalism of the electrician who came to my house to provide a quote for the items I needed done.  I setup a day more then 2 weeks in advance to give them plenty of time so I can schedule the work with other projects taking place around the same time.  The fist time was a no show and I had to call to find out why no one showed up.  I was given a lame excuse that there was a glitch in there system.  The second time I rescheduled and took time off from work and when it was time for the electrician to show again a no show.  Suffice to say I could never recommend this business to anyone with two disappointing no shows.

 10 years ago (02-08-2016)

I had work done back in February, 2015 with Arctic Plumbing & Air. The heater repair man did a wonderful job. But the office SUCKS with their part. It's been 16 months since the repair.  Why in June 2016 you are just beginning to bill me .

 10 years ago (28-06-2016)

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