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Reviews, get directions and contact details for REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 7538 Westheimer Rd, Houston, TX 77063, USA
Phone: (713) 353-2582
State: Texas
City: Houston
Zip Code: 77063


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM


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Reviews
Best outdoor store in town ... by a mile. Their staff is well trained, & the best thing about them is that they are also well traveled & they get to use the gear I buy in their outdoor adventures. Best thing I bought from them is a roof top tent. I traveled through the N, NW, & W of the US & the tent was home for all that time. Their managers are also amazing in working with their customers. Again, best outdoor store in Houston, & probably in Texas.
7 years ago (08-01-2018)
I came in twice today for a return. I had a complicated exchange process. I wanted to exchange two gifted items, but the Houston Westheimer store didn't have either in stock -- they were only available online from the REI Garage. And because the items were given to me from my dad, I didn't have the receipt. On my initial visit, I just wanted to see what my options were. Rich was super helpful, but I decided to think on it because I don't do well with decisions. After coming home, looking online, and thinking some more, I made a decision of what I wanted to do and went back to REI. I asked for Rich since he had helped me a couple hours prior and I knew my process was going to be complicated. Rich was very patient and helped me get everything situated as I had hoped. He was cordial and a pleasure to talk with. He went above and beyond for me, & I am extremely grateful. I wish there were more I could do to show my appreciation -- he was awesome! Best customer service I've had at an REI yet! I will definitely return to this location.
7 years ago (05-01-2018)
Me and my wife’s favorite sporting goods store. Great selection of bikes. Rock climbing gear selection seems to have gone down over the years. This location has an ok amount of kayak and canoeing selection. Shoes selection good. And clothing is in abundance. A little bit of every clothing gear. Small travel selection. But good backpack and sleeping back selection. Tents are good. And there is a good selection of small trinkets of camping gear. Staff is extremely knowledgeable! Sometimes I feel they try to up-sell people on gear not really needed. I made one worker made because I told the girl she really didn’t need a huge pack for day hiking and car camping. But all in all they know their stuff and are very willing to help out in anyway possible and they are not afraid to as a coworker when they don’t have an answer.
8 years ago (11-12-2017)
I have been to several REI stores around the country. The staff at this location are the most knowledgeable I have ever seen so far. Don't be shy about asking questions, the people working here are very good.
7 years ago (13-02-2018)
Poor bike shop! Mechanics only on duty a few hours a day and bikes have to be left over a week to be repaired. Not a lot of stock either, only a few tires and none at all for road bikes. No men's shorts either yesterday. Its a shame because this used to be a top notch bike shop.
7 years ago (29-01-2018)
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